The ladies at Frederick U-Haul were exceptional. They helped me every step of the way with my move to Florida. They kept me on track with regular reminders, calling to keep me updated and informed throughout the process. I truly could not have done this move without their valuable support. I will be forever grateful. Thank you, ladies!
Mary D
Customer Reviews for Your Space Storage at Ballenger Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team of ladies at U-Haul on New Design Road in Frederick is amazing. They provided me with tremendous support as I got ready for my big move to Florida. They kept in touch with me regularly and did everything they could to make sure my journey was safe. Their assistance was invaluable to me, and I will always be thankful. A heartfelt thank you to them.
Mary DThe woman running this location was very friendly. She made getting the rental taken care of a breeze.
CHARLES SThe calculation of the mileage I made threw me off a little.
ABIGAIL SOnce again, very easy process. Both locations outstanding and great staff.
DAVID BFriendly help with lots of useful suggestions to make our move safer and more enjoyable. Well done!
VINCENT SThe staff was very professional and knowledgeable. I would definitely recommend this location to family and friends.
NANCY SNo customer service. I dropped the truck off, after hours.
IAN NNothing,just going same excellent attention
HECTOR SEverything was great - no recommendations for improvement. The staff was both friendly and helpful. This is my 3rd time renting from this location and I wouldn't go somewhere else due to the positive experiences I had with this location.
Mary WNot a thing. Great customer Service!
SHEILA WI recommend that you remove Xtris Moving Company from your list of movers. My experience was horrible with them and it would likely make me refrain from using Uhaul in the future.
IHSAN OTodo estubo excelente
LUIS SValerie was very helpful.
Marty BEveryone that worked there was very friendly and accommodating! I would recommend them to anyone!
JANET OThe ladies at this particular location are awesome. I've been to other locations but this one is the best by far! They give me such personal sized attention.. they remember me and everything is always ready. Love you Ladies❣️
Monica KHave used this location for several moves and for storage over the years. The customer service has been excellent and the staff have always worked to address any issues that may have arisen.
DRAGOLJUB-DEAN MBest service I've had in a while. I would definitely use this location again
ANTONIO NCustomer Service was excellent. Thanks guys for making moving day a little more pleasant.
ALEXEI SValerie and her staff are so helpful and this is a great uhaul location. Please patronize!
KIRK BCustomer service was perfect
Ahmad RNot a thing
Wanda BI love this services I really recommend this services
DANIA AThe ladies at the counter were very helpful and I was in and out in minutes.
BERNARD FVery friendly and helpful.
Carman AI like, thank you for service
Germain AThe staff were amazing!
Abdul SOutstanding service!
JEAN CThe customer service was great.
Tylor DThe ladies are great.
Brenda BAll good, pleased with kind service
DANIEL PThey do a fine job at Your Space Storage on Ballenger Creek
Lawrence SFirst time visiting a Self-Service Uhaul to lift and hook , return and park a trailer in its place. Rarely seen a customer do all the work instead of Uhaul employees. They need to get a trailer robot / powered jack to help move trailers in and out of parking spots instead of asking customers to do it all themselves. Unless this is the new model.
Tariq TVery nice people will like to work with the again
nesly fWorkers were very helpful and accommodating
KENNETH BWonderful people, easy process. 10/10 would recommend
Matthew MNothing! Valerie always treats us well! They are very flexible and go above and beyond! We always go back!
WILLIAM SEverything went smoothly with my rental. I can't think of any way to improve the process.
Austin TNothing thank you
ALEXANDER AAbsolutely professional and courageous service! Strongly recommended!
Sidney FNot enough parking spaces to drop off rental.
JONATHAN DThe woman who helped me was beyond great. She was so friendly and informative, making the process so easy. The truck was clean and perfect for my needs and the price was well worth it. I will definitely rent from this location again and recommend it to my family and friends.
Katherine SGreat experience. Very easy to pickup and drop off.
THOMAS PNot a thing
Kenny RValerie was outstanding to work with and really took care of our needs!
joshua fI have been absolutely floored at the high level of customer service I have received from the 3 women who have helped me at this location. I'm afraid I don't know their names, but you have great employees here!
Susan HThe rep, Val was extremely helpful and made things very easy. Definitely a great experience with her help.
tim bThis location is fantastic to deal with!
SHARON D-
Jasmine GStaff was amazing as always!!
SHARON DExalant castermer sarvis by staff
sal dLindsey was phenomenal and very thorough explaining everything to us.
Nicole MBoth front desk employees were great! Van was clean and really helped us out!
Paul WVal, Lindsey and Petra are great to work with.
MICHAEL KI went to pickup vechicle but key was in the wrong key box. Employee came to work earily and was able to assist with opening the other lockbox to retrieve the correct key for rental. I just needed to wait longer to get this corrected to checkout vechicle.
Cedric FStaff very accommodating. Everything was perfect, nothing to improve.
Richard W