Customer Reviews for Your Space Storage at Ballenger Creek
(U-Haul Neighborhood Dealer)

1251 reviews

4971 New Design Rd   Frederick, MD 21703
(@Wedgewood)

(301) 682-5661

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(301) 682-5661

4971 New Design Rd
Frederick, MD 21703
(@Wedgewood)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

No improvements. Great experience

James G. 
Rating:
5.0

Great location and the salesfloor was immaculate! Person behind counter was very efficient and courteous.

CHRISTOPHER B. 
Rating:
5.0

People at the front desk are always helpful

TYLER H. 
Rating:
3.0

The young man at the counter can wear a mask indoors. If I ever use this location again and he's not wearing a mask I will cancel my reservation

William C. 
Rating:
5.0

Customer did not leave a comment.

Frank Z. 
Rating:
5.0

Just want to thank Valerie for all her help. Thank you

Delaina K. 
Rating:
5.0

Customer did not leave a comment.

HARRY I. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

Very good services

abbas A. 
Rating:
5.0

Really good service!!! 🙌🏼🙌🏼👍👍

José W. 
Rating:
4.0

The prices were a bit high

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Toni M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK F. 
Rating:
5.0

Thank you to Lindsey and Valerie at Your Space Storage at Ballenger Creek, they go above and beyond to make sure everything is perfect and ready to go when you arrive, we appreciate everything they did for us:)

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

URIEL C. 
Rating:
5.0

No improvement needed everything and everyone was great. Thanks

TIFFANY W. 
Rating:
5.0

The staff are very courteous and they always give exceptional customer services.

DESIREE W. 
Rating:
4.0

Customer did not leave a comment.

Karona H. 
Rating:
5.0

Customer did not leave a comment.

Desiree W. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
5.0

Valerie was fantastic! I had to book a last minute Uhaul this past weekend 1/22-1/24 and the weekend prior. She was so accommodating and friendly. She truly went above and beyond what I would expect.

DUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

DARIN S. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Come pick me up and drop me off when finished 😆

paul S. 
Rating:
5.0

Very Friendly.

brandon H. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Excellent customer service. Very accommodating. Van was great. Thank you!

kimberely D. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

Ikechukwu U. 
Rating:
5.0

Customer did not leave a comment.

AKUA A. 
Rating:
5.0

Nothing. Everything and everyone was wonderful.

Virginia G. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
4.0

These people were kind as well. We returned the truck 2 days early and it was clean. We were expecting a reimbursement considering the truck we go was not where it was supposed to be and we did not have the best experience. Thankfully, the people at these locations were able to help though it was not their fault.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

The personnel at Ballenger creek were great. I just wish uhaul could have delivered me a trailer closer than the 1 1/2 hour drive it took me to pick it up. They indicated I would get it 10 minutes from my house then when it was too late to make other plans forced me to pick it up further away.

Larry L. 
Rating:
5.0

The lady that attended to me was exceptional.

Olivia A. 
Rating:
5.0

Customer did not leave a comment.

JOSUE R. 
Rating:
5.0

Lindsey was very helpful in getting Us the right truck for our move. It was a easy order and picking up truck was a breeze. Thanks again Lindsey for a job well done.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Ms Val was excellent

WANDA W. 
Rating:
5.0

Customer did not leave a comment.

IL K. 
Rating:
4.0

Customer did not leave a comment.

gregg Z. 
Rating:
5.0

Not much, but the truck is a little noisy, it'd be great if there was better sound insulation.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Very impressed with this location. The agent at the counter was so nice and friendly. The property is clean and spacious. Really glad we could leave a car parked here. Definitely would return for business here!

Lauren P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Felix D. 
Rating:
5.0

Customer did not leave a comment.

marcellus W. 
Rating:
5.0

The two individuals went above and beyond to make sure I received exactly what I needed, even as I reserved the wrong size truck online. The young lady also called other facilities so that I could rent an appliance dolly and ensured it was reserved for me. The Jefferson St facility had it waiting for me at the curb and loaded it into my car.

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Graham M. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Lindsay was very helpful and friendly. Process was very straight forward and simple.

Thomas D. 
Rating:
5.0

Kevin provided excellent customer service and even found my wallet left in the truck! The only complaint is that he didn't call me directly when he found it. I had to call the store to verify.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

beach M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
1.0

We reserved a 26ft truck 2 weeks prior to moving, then got a call the day before our move telling us they only had a 20ft. We were left with no other options as it was short notice and the nearest location with what we needed was over 30 minutes away, so we did not have enough room for all of our things. Had I known that was how you did things I would have reserved a truck with another company so I had a guaranteed vehicle. Then when we received the truck, it had not been cleaned out! There was dog hair in the seats, all over the floor and dirt everywhere. I'm shocked that during Covid the truck was not cleaned between customers. I have a 7 month old baby whose things are going in that truck and I had to spend 20 minutes cleaning and sanitizing it before we could even load it. On top of that, the trailer they provided for us to tow our truck was too small for our vehicle... which we did not find out until 8pm as we were getting on the road to leave. Leaving us stranded with no way to move our things. This whole process was insanely stressful due to everything going wrong with this reservation.

Rami I. 
Rating:
5.0

Customer did not leave a comment.

Houston K. 
Rating:
5.0

Women at front desk very nice, helpful, and attentive. I will be using this location from now on and getting my storage unit there soon.

Lyndsay D. 
Rating:
5.0

Customer did not leave a comment.

daniel N. 
Rating:
5.0

Very helpful on phone before pickup and during return. Truck very clean and in good working order.

Michael B. 
Rating:
5.0

Your staff are providing exceptional customer service.

Desiree W. 
Rating:
5.0

Have rented from here several times of the years and it's always fast, easy, and super friendly!

SHANNON W. 
Rating:
5.0

Customer did not leave a comment.

MICAH T. 
Rating:
5.0

$.99 per mile is excessive. Consider raising your daily rental rate and lowering your mileage rate.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

My son left thousands of dollars in truck and the lady Lindsey was so wonderful. Such a honest lady she stayed over til I got there to get it. Not enough people in this world today like her.

ARVESTER W. 
Rating:
5.0

The only thing i can think of is maybe a little tutorial on the display, where it shows the back up camera (which was great)-it took me a couple of days to turn off its asking for wifi sign in so i could tune the radio. %-) Everything else was great!

Jennifer S. 
Rating:
5.0

Everything was great!

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Michele E. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Nothing more than I can think of.

Joann M. 
Rating:
5.0

Great customer service. Good friendly people.

TOD G. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

Tameka G. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

myrna W. 
Rating:
4.0

No comments Good service

Carlos G. 
Rating:
5.0

Your Space Storage is our go to place for u-haul and storage! We are repeat customers and wouldn't think of going anywhere else for any service related to storage or vehicle rentals.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

I have rented a U-haul from Your Space Storage several times. The staff are always friendly, respectful and very helpful. The location is very convenient, one mile from my house!

ELAINE L. 
Rating:
5.0

Customer did not leave a comment.

ISHMAEL F. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

The staff was extremely polite and very helpful!

Pam K. 
Rating:
5.0

Drop off was very convenient.

Margaret K. 
Rating:
5.0

Great service and equipment. Very pleased with everything and would use this location again. Thank you.

joseph J. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

The key return policy was a little strange and I wasn't sure exactly where to return the key.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

danny V. 
Rating:
5.0

The van had a dent in the back left door, which I noticed after I got to my home. I probably should have told about it up front, although, to be fair, it didn't affect the door opening and closing.

James L. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Staff were wonderful and I was in/out quickly. Return was quick and easy!

Joanne R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top