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Adam A
Customer Reviews for Yours Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A more visible sign will be very helpful to make it easy for customers to find this location.
Monzer MU-Haul charged me extra . I contacted the customer service and complained about that, and I still waiting for a manager to contact me and explain why I had to pay 17$ for 5 miles and 17 $ for the insurance that I never asked when I booked the truck online. Super disappointed, I don’t recomand this company and I won’t use it from now on.
Dan MAll the confirmation from Uhual said the vehicle would be ready at 9:00am. The location was not open when I arrived at 9:00am. Someone finally arrived around 9:30am. I even called the store and they said we are not open until 10:00am but he did say he had someone on the way.
Richard SWorst experience with drop off location Time stated for drop off was 24 hours but when i reached there it was closed and i had to visit again the next morning to drop off the uhaul.
Satyan GI was told that I could drive 74 miles, but when I returned the car, I was informed that there was an extra mileage charge of $26 that I had to pay. In total, I drove 72 miles and kept the car for less than 4 hours.
ARSALAN EYou indicate a 9am opening time but location doesn't open till 10am. Not impressed!
B J