Customer Reviews for Zam Zam Auto
(U-Haul Neighborhood Dealer)

Rating:

5.0

Best customer service, the guy is very nice and helped us out in many ways, i 100% recommend that place!

Rating:

1.0

Give me the vehicle I reserved online rather I answer the call or not, if i pay for a reservation its mines unless i do not show up at the time i reserved. These people gave me a bigger truck that i didn’t need which was a lot more money than i expected to pay

Rating:

5.0

we drop the key off

Rating:

4.0

All was perfect

Rating:

5.0

Fast friendly service!

Rating:

5.0

He is honest and good service and nice

Rating:

4.0

Nobody at the counter when returning the vehicle, couldn't get their attention in the garage.

Rating:

5.0

Everything is good 👍

Rating:

1.0

The truck was old and tired. Very uncomfortable and bad on gas. When we arrived the shop was closed despite it being within their opening hours and there was nothing to say when it might open again.

Rating:

2.0

Clean and maintenance your trucks. Food and false nails were all over the cab. The engine light came on for servicing the traction control and stabilitrak.

Rating:

5.0

No one was at the desk when I arrived. I had to go out to look for the person in charge.

Rating:

4.0

No comment

Rating:

5.0

The prices that was quoted went up by hundred or so after taxes. That’s crazy expensive for a U-Haul when you are the one hauling the cargo. I would have rather paired an extra hundred and got movers to do the job. Less stress and the price would of been about the same

Rating:

1.0

The truck smells like they raised hundreds of chicken inside. Almost had me sick. Please consider having it cleaned asap. Other than that truck runs smooth.

Rating:

5.0

N/A

Rating:

4.0

Good seevice

Rating:

5.0

So your car and your company is very excellent

Rating:

1.0

He is very rude

Rating:

1.0

Barry bad and worst in the World , This is my first experience and for sure it is my last experiences, I won’t go again

Rating:

1.0

We are unable to use the link sent to check in and out

Rating:

4.0

I hope the procedure use to do self return can be a little easier because it's not everybody that knows how to go through the process

Rating:

1.0

I suppose to pick up the truck at 9 am. The location open at 9:15am, when i went inside to pick up the truck, the guy at counter said the truck will be here in 30 min. After 45 min a guy the owner of place showed up and tell the truck is ready. I parked my car infront of the truck and no one show up with new truck, so the guy lied because he has the key but show up late. So depressed because I paid for helpers one hour out of my pocket for just waiting, definitely not renting from this location any more

Rating:

1.0

S charged too much!!! Also never got refund

Rating:

3.0

Washer fluid was low, tire pressures on both front tires were low, no parking, after asking for another place to park thinking there may have been more parking in the park, the owner said that I would need to wait, I have movers waiting on me so this was frustrating. A littlle while after the owner did move the truck for me to I can park my car and carry on. Upon return, the app was not working at first so that was a bit frustrating as well.

Rating:

5.0

The li action was accessible and the staff was professional

Rating:

2.0

Owner seems to have too much going on and make the customer wait while taken care of the automotive aspect of the business. I stood waiting for to pick up my rental for over 20 minutes while the owner had a conversation with the automotive manager. U-Haul customer doesn't seem to be a priority for this establishments.

Rating:

5.0

Great customer service and fast thanks

Rating:

5.0

Very kind, helpful business owner. He is a very good representative of your company.

Rating:

5.0

Thank you keep up

Rating:

5.0

Nothing more just keep good work

Rating:

1.0

I arrived at the U-Haul location at 9am. The employees did not arrive until 9:10am. I had a plane to catch and fortunately I was not late. The U-Haul receipt said I was missing 18 pads. They charged me $106. I only picked up 18 and asked the facility in Phoenix to note it in my account because I didn't need that many. I had an issue at pickup so I'm not surprised. This is the worst U-Haul experience I have had. I have been using them for my business for years.

Rating:

5.0

Very friendly

Rating:

3.0

Thanks your very much I let all my friends and family know about your

Rating:

5.0

The person who served me was a great man was very helpful. Thank you so much

Rating:

5.0

The rep was very helpful and provided suggestions for my needs. No pressure just simply suggestions after our conversation. Will highly recommend using this location for Uhaul needs.

Rating:

3.0

Cleaning the equipment could do better

Rating:

5.0

The customer service when I arrive to the Location it was excellent thank you so much

Rating:

4.0

The back of the truck had several things left from the previous user including a Christmas ornament and 8 fingernails

Rating:

2.0

They took 20 minutes to actually wait on the 6 people that were there. Horrible customer service!

Rating:

1.0

The guy working on front desk is rude and he need to learn how to treat to customers. Worse customer service. Also I drove 4 miles and he charged me for 8 miles. I will never go to this location again.

Rating:

5.0

Great customer service!

Rating:

2.0

Upon receiving the truck, I found it very dirty in the front part where you drive and it smelled bad. Other than that I didn’t have any problems with the truck.

Rating:

3.0

Your $19.95 per day is mis leading

Rating:

1.0

They changed me 84$ for two hours while he was supposed to charge me 65

Rating:

1.0

The one who checked me out was so rude. Her threw my ID back at me and the keys to the van. Very disrespective

Rating:

2.0

Ensure trucks start correctly before giving to customer. The truck I rented required the key to be turned 5+ times to turn on. Ensure that you are not trying to cancel customers booking just because two customers have similar last names. My booking was almost cancelled because the person at the location thought “my husband” booked at the same time as me. I had no idea who this other person was & I received 3 calls about my booking& there was too much confusion about Michael Sanchez booking, even though my name is Erica & I clearly told them I had no idea who micheal was& to leave my booking alone. I brought the van back ahead of schedule & was refused a paper check out and told instead I had to wait for my email check out after they inspected the rental truck. I was also overcharged. My emailed receipt is 95$ and my bank account shows a 110$ charge and I received no correspondence about why. I returned the truck early & full of gas with no trash left inside & no damage.

Rating:

3.0

The odometer on the 10’ truck read in tenths of a mile and I was charged for 11 miles instead of 1.1 miles. This problem needs to be addressed and corrected.

Rating:

5.0

The staff at Zam Zam was very professional and helpful. It mad the experience much easier. Thank you.