Customer Reviews for Zam Zam Auto
(U-Haul Neighborhood Dealer)

66 reviews

4944 W Northgate Dr   Irving, TX 75062

(972) 505-3039

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 505-3039

4944 W Northgate Dr
Irving, TX 75062

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

clark W. 
Rating:
1.0

Owner had a very bad attitude, he was argumentative and accusatory lacking customer service.

NIGEL C. 
Rating:
2.0

Communication regarding location not accepting any more trucks.

Sophia E. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
3.0

Very limited and tight parking. Would have been nice to know about the return procedures prior to parking in the one tight parking space, locking and taking key to drop box just to have to go back and create user and password just to fill out info and take pictures.

STEPHAN H. 
Rating:
2.0

First a child was running the front desk. Truck is suppose to be stocked with 1/8 gas. Gas light was on in the Truck and needed gas immediately. When I advised the child's guardian(I think) he was very rude. If I didn't need the Truck ASAP I would've left. Terrible Customer service

SAMMY C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Fast service and very friendly employee.

SUSAN M. 
Rating:
5.0

Awesome staff, very friendly. Great experience

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

tze C. 
Rating:
1.0

Don't drop off after hours @ this location. They do not care when it was returned. If you don't check it in online you get charged what ever they want & charge extra for having to do their job. Rude & not willing to discuss issue just told it's all uhauls fault for charges. Called customer service & regional or district manager was supposed to call me back 16 days ago. I don't have ability to put apps on my phone. I feel this is discrimination against older people without technology capabilities. I hate using a company that is all about the money & not customer service! Won't be using them again. I will use Penske from now on. Something that should have been less than $5 in charges ended up over $80 with no one willing to fix it.

TERRY G. 
Rating:
4.0

Customer did not leave a comment.

KENYETA L. 
Rating:
5.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

awesome service

Danyelle R. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

Our uhaul did not have the equipment (dollies) that we paid for, and were still charged even after disputing upon return. This made our move extremely difficult without the dollies, on top of money essentially being stolen since we were charged for things we did not get. Very disappointed.

Kristen H. 
Rating:
5.0

We were a little late in returning the equipment and this establishment was very nice in regards to our tardiness. Thank you, thank you for this!!

ANNA R. 
Rating:
5.0

Very nice ans have great customer service definitely recommend this location.

ERICKA R. 
Rating:
5.0

Customer did not leave a comment.

KARTHIKEYAN J. 
Rating:
5.0

Customer did not leave a comment.

EYAD E. 
Rating:
3.0

Customer did not leave a comment.

mario O. 
Rating:
5.0

Best of the best

ABDIRIZAK H. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE D. 
Rating:
5.0

Very nice and helpful folks

DONALD LEE T. 
Rating:
4.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Tran W. 
Rating:
1.0

At first they told me they would not take my trailer and then today I got a $20 charge for I don't know what yet. The truck and trailer were early clean and gassed. So I'm not sure what the $20 is.

donald W. 
Rating:
5.0

Customer did not leave a comment.

Cortney S. 
Rating:
2.0

Have at least 2 people working the front to get people in and out faster.

Tevin N. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE A. 
Rating:
5.0

Owner was very helpful and knowledgeable about putting on the trailer. He was very helpful and flexible in accommodating our needs.

Kevin D. 
Rating:
5.0

very helpful

Kevin D. 
Rating:
3.0

Very difficult location for a return. Had to wait for a gate to be opened then they wanted me to back the trailer almost 100 yards and did not provide guiding assistance. Once parked, I saw a trailer mover. This is NOT what I would expect from a Uhaul return.

Kevin H. 
Rating:
5.0

Destination point was no help had to find some other place so I ended leaving truck at 1200 Dickenson, they were helpful

SANTOS E. 
Rating:
1.0

Good afternoon, I dropped off the 2-day rental 4x8 uhaul trailer at Zam Zam Auto at 8:40pm on Saturday, 26 September 2020, which was rented at 12:30pm on the same day. Why am I being charged for an extra day as well as an after hours charge when it advertised 24 hour drop off? Please contact me Courtenay 651-757-6395

Courtenay D. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B. 
Rating:
5.0

Customer did not leave a comment.

ADELHAMID C. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

please take care when costumer in counter don't focus etc . fist come first service

LAL A. 
Rating:
5.0

The drop off location was the direct opposite of the very negative experience at the pickup location. The service was prompt, friendly, and thorough.

James W. 
Rating:
4.0

Truck was dirty bugs all over the front and windshild

AARON F. 
Rating:
4.0

Customer did not leave a comment.

MARY T. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

Customer did not leave a comment.

Nika K. 
Rating:
5.0

Customer did not leave a comment.

JAWAID A. 
Rating:
5.0

Need to provide more Trucks with different size and will good if you provide Labors for handling.

AMIR A. 
Rating:
5.0

I had exceptionally patient, clean, good and friendly service from Zam Zam Auto.

Forrest T. 
Rating:
5.0

Very clean location and very professional

Edmond O. 
Rating:
5.0

No issues, the gentleman was very professional and helpful in Hopkins the trailer up.

Robert G. 
Rating:
5.0

Excellent customer service over the phone.

Anna R. 
Rating:
5.0

Great service!

TORY JAMES C. 
Rating:
3.0

The personnel seemed a little flustered. Hey kept asking was I supposed to return the equipment there and I kept telling him yes. I would have liked better customer service despite him being flustered

Tymeeshia B. 
Rating:
1.0

The owner of the store is a crook. Apparently he is known for charging customers for damages done by other drivers. He literally tried to pin some random fault on me. This owner should be charged with fraud.

Owen O. 
Rating:
5.0

Customer did not leave a comment.

NABEEL B. 
Rating:
5.0

Customer did not leave a comment.

SHADAB P. 
Rating:
5.0

Customer did not leave a comment.

Terry Z. 
Rating:
5.0

Excellent customer service

ALIU H. 
Rating:
3.0

Only one guy in the shop working on cars and the front desk. Had to wait 25mins for him to finish a oil change before he could help me.

WILLIE J F. 
Rating:
1.0

Jam Jam Uhaul location is doing fraud. They are intentionally pointing to the wrong Gas point on Your initial receipt and later charging unacceptable charges. For my 11 mile Uhaul , I got charged for 23$ gas.   I have told the UHaul owner that I only drive 11 mile so he is giving me excuses like there odometer might be wrong thats why its only showing 11 mile.  I just moved 400 feet  away from my apartment and the UHaul location was around 5 mile away so in total it was coming around 11 mile only. 

LALIT KUMAR S. 
Rating:
1.0

The owner is allowing his young teenage son to operate reservations and is not fully equipped to handle computer glitches or give customers accurate information when a customer has inquires. The company made me feel extremely rushed and threatened to charge me double when contract states and son verbally confirmed I'd only be charged for extra mileage which I only went over by 3 miles.

Shante' S. 
Rating:
5.0

Excellent customer service. Friendly. Vehicle was in great condition. Near airport and easy to find.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

terry Z. 
Rating:
5.0

Customer did not leave a comment.

Tariq A. 
Rating:
5.0

Customer did not leave a comment.

Mohammed S. 
Rating:
5.0

Truck should be looking neat and clean. Truck must be mechanically complete fit for long drive, particularly. Front desk person should make sure to give the customer what is asked for because I am a school teacher so I believed the lady gave me the correct size of tv box but it was small whereas I showed her written message . I'm sorry for giving not good comment but it all is true. telling you this to improve, not to criticize. Respectfully,

Ashiq A. 
Rating:
5.0

This was a nice helpful location.

ashley M. 
No reviews have been submitted for this location.

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