Customer Reviews for Zapata County News
(U-Haul Neighborhood Dealer)

64 reviews

2765 S US Hwy 83   Zapata, TX 78076

(956) 765-2026

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 765-2026

2765 S US Hwy 83
Zapata, TX 78076

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Really friendly and amazing with everything.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
3.0

Hi schedule appointment to pick truck in Laredo Texas they rent my truck to somebody else i call uhaul and they send me to Zapata Texas which is 1:20 away from my destination. The people in Laredo TX not even apologize. They waste my date my time, and miles in my rental car.

RICHARD M. 
Rating:
5.0

Karen was wonderful at u-haul in Zapata, Texas. This is the way u-haul people should act!

MARY S. 
Rating:
5.0

Customer did not leave a comment.

SAUL A. 
Rating:
5.0

All good

DONALD C. 
Rating:
5.0

Receive cash payment

NICOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
4.0

The Locations were very helpful, The U Haul 1-800 number was horrible. Could not get any help AT ALL, Never got them to Pick up the phone.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

Lupita D. 
Rating:
5.0

The light was broken on one dolly and the strap was messed up on the other. The people working were extra kind though which is why i would dafs this an excellent experience

Angelina G. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
4.0

Customer did not leave a comment.

BALDEMAR G. 
Rating:
5.0

Customer did not leave a comment.

IRVAN S. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
3.0

Customer did not leave a comment.

dave T. 
Rating:
2.0

It was not this locations fault. It was your cooperate people and .the fact that the field manager WOULD NOT ANSWER HIS PHONE. THEN TRAFFIC ACTUALLY HUNG UP ON THE LOCAL AGENT .RIGHT IN FRONT OF ME . I ACTUALLY STOOD IN THE OFFICE FOR 1 HOUR AND A HALF BEFORE I WAS DONE. ALSO THE RATCHET ON THE WHEEL STRAP ON THE DRIVERS SIDE DID NOT STAY TIGHT. HAD TO STOP EVEY 2 HOURS TO TIGHTEN IT . THE OWNER AS T THE DROP OFF . SAID HE WOULD FIX IT .I LITTLE TOO LATE FOR ME...

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

People are friendly!

Dora B. 
Rating:
4.0

Not happy at all with an additional $40 charge! I did not agree to that and still y'all can bill what ever you like! Not happy! Will use someone else in the future!

James R. 
Rating:
5.0

Great staff and customer service.

Marco F. 
Rating:
3.0

The cabin of the truck appeared clean. However, I had a headache most of my drive due to the smell of dirt coming from the A/C vent.

anabel O. 
Rating:
5.0

Customer did not leave a comment.

Annette G. 
Rating:
2.0

I picked up the truck the only 26 foot they had. I didn't travel a mile before the truck was smoking from the engine and the a/c was not working. I called Uhaul and was given the run around. I was told someone would come out to check the truck in 2 1/2 hours. After they didn't arrive I called again and they told me to give them another half hour. I waited for another hour and called again. Customer service told me the person who was suppose to go was not answering that they will get back to me.The initial call to customer service was at 8 pm Finally at 3 am I was told that I could go get a replacement truck that was 50 miles away. I drove to the location and they said they had no knowledge of the replacement although I had a text message from Uhaul saying I had a replacement. When I returned the truck in San Antonio they charged me $30 extra for mileage although I had to drive 50 miles to pick up the replacement truck.

Armando G. 
Rating:
3.0

Customer did not leave a comment.

Shuna W. 
Rating:
5.0

Keep up the good work

Jose V. 
Rating:
5.0

You were awesome. So helpful

robert V. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
1.0

Customer did not leave a comment.

Alfonso C. 
Rating:
5.0

Great job keep it up

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

florencio M. 
Rating:
5.0

Nothing

Caesar C. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

They were very nice and helpful told us everything we need to know from the terrible experience on Colorado

TANYA M. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
3.0

none

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

terry C. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
4.0

Customer did not leave a comment.

irvin H. 
Rating:
5.0

Customer did not leave a comment.

lewis H. 
Rating:
5.0

Customer did not leave a comment.

veronica A. 
Rating:
5.0

Customer did not leave a comment.

Barbra K. 
Rating:
5.0

excellent customer service from Ms. Gonzalez

GUADALUPE G. 
Rating:
5.0

Customer did not leave a comment.

JOANN G. 
Rating:
3.0

It a drop-off spot and no u-haul personal we're present

Albert M. 
Rating:
5.0

The staff was very helpful.

MARIO P. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
4.0

Was a little confused about prices timing, 2nd specifics but reply appreciated the ability to drop off whenever.

mario P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

Excellent customer service

Trine H. 
Rating:
5.0

Customer did not leave a comment.

Teresa E. 
Rating:
5.0

Great customer service, well maintained property with easy access. Agent was kind and a pleasure to work with.

BOB R. 
Rating:
5.0

Nothing at all...

ANDY M. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Thank You!

ENRIQUE F. 
Rating:
5.0

Rented twice already. Very friendly and efficient staff. Will rent again.

Maria G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto B. 
Rating:
1.0

I paid $220.00 for a truck plus $100.00 deposite they dint refund the 100.00

Richard G. 
Rating:
2.0

I first called the central line. felt like they only wanted to close the reservation even without meeting my needs. Representative was going to call, but never did. Called directly to Zapata News and people there where really nice. Although it seems they needed more training on the computer. Which it was ok no big deal there. But now Im being charged a Ez fuel charged of $26.60. When the truck was given to me with 3/4 of a tank and I returned it with 7/8 of a tank. Maybe this is a human mistake or lack of attention or training. I remember seeing another truck just like mine 15 footer that was returned also on Sunday maybe that one had the 1/2 tank that they say on the receipt that the truck had. I have Pictures of the tank capacity at the time of return. And a witness that was picking me up. Please have this issue resolved and the amount returned to my account. Thanks Sergio Ramos

SERGIO R. 
Rating:
5.0

Excellent service no problems at all

Maxzin C. 
No reviews have been submitted for this location.

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