Customer did not leave a comment.
JOSE M
Customer Reviews for Zero's Distribution & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took quite awhile to get the keys even though I submitted everything online for the mobile pickup. The man working was very nice, but I am frustrated with the fact that I was billed for gas when I returned it as he said (with the same amount of fuel I received the truck with). I also wasn't told where the drop off box was to return the key after closing. It was dark when I came back with the truck and on the visible fence, there were just boxes with locks... after about 5 minutes of looking for it I decided to return the key in the morning. When I got there at 10am, they weren't open yet, but I saw the orange drop of box, which was hidden by a truck. I just dropped my key there.
Jessica MMake sure the right key is in the right drop box
Desiree DExcelente servicio
Ernesto VOwner called and left message after rental returned to say they could not find the key. I worriedly called back and they said never mind, they found it.
DIANA HExcellent service with your company. Everyone we dealt with were very curtious and knowledgeable. Thank you. Rosanna and Thomas Gendreau
Thomas GIt was a holiday so dropping off was easy.
TOM MAwful and dirty and isolated. Like a crime scene waiting to happen
Carolyn PAll electronic transaction. No help to be had. Had to call their 800# to get access to equipment. Dolly I paid for was not in truck. Truck full of cardboard from previous renter. Was over an hour late getting started because of lack of support on site.
Michael TI dropped the truck off with the same amount of fuel as it had when I picked it up and they changed me for 6 more gallons of fuel
MICHAEL PDispatch operator was very courteous and helpful, location was convenient and easy to pickup truck, truck very dirty and moving dolly old-rusty-broken.
Lawrence EThere was no one to receive me. I called a number in a door, the person told me to leave the keys in the dropbox and he will send me the receipt. That never happened. I called twice just to have him tell me the same thing. I received the receipt a week later. Bad bad service
Josean MI’m well satisfied!!!
MARCO CEasy drop off process
JUSTIN TWe forgot iPhone charger in there. Can you help us get it?
Surendra NNothing the communication was great very prompt and polite thank you
STEVEN RBe there to open on time.
Jeff S