When I dropped vehicle off, staff did not record it in any way. I returned it early with less than 10 miles and more gas than I used. I got billed for two days, more mileage ( their starting odometer reading was less than actual) and a late fee. I was given text prompts for pick up and reservation but no prompt to use when returning. The girl i gave the key to acted like she couldn't be bothered. Won't use this location again.
Angela T
Customer Reviews for Zoom Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a reservation for a 15' truck 2 miles from my location and got a call the night before that the people who were to return the truck for my use werent getting in back in time, my options were a 26' WAY TOO BIG, an extra 20miles+ each way, or a 10' 13 miles away, both of the "traffic" agents were very kind and did what they could to make arrangements and at least reduce the price per mile id have to pay but but the fact that i had to make 2 trips and go further resulting in further expense was very frustrating, also the truck had no working lights luckily i got it all done in the daytime
Alejandra D