This has nothing do with location. Uhual rented the truck for day I was dropping off for the same a min after my drop off needed to be completed. Drop off 1014 next pickup was 1015. The staff was very polite and gave a courtesy call the day before to ensure the drop off time. I was able to drop it off earlier to help staff meet their given turn around time that was given by uhual booking.
katelynn k
Jakes Haggle Hut
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jeannette, PA 15644
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Customer Reviews
- 4.0 Average Customer Rating
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The Johnstown location said that Jake’s Haggle Hut opens at 9:30am. Google said is opened at 9am. When I called at 9:20am no one answered. I used this location in Jeanette to drop off my vehicle. Because the Johnstown location said it opened at 9:30am and my time to turn it in was 9:12am, they put me down to use the Dropbox. Upon me dropping it off. I had absolutely no instructions on how to do so. When I went to the U-Haul site to go through the turn in process, Indidnt have to fill out anything. It just said to follow the 4 step process. I called Jakes Haggle Hut and at this point it was about 9:34am, no one answered and no one was on site. The location had a metal gate around the front door. When I called, I learned that the location actually opens at 9am, but no one was there for all that time I was at the location. I called customer service and they told me to follow the instructions on the website for the drop box. When I did, again there was nothing to fill out and no pictures for me to upload. It was a terrible experience. They said if I am charged for another day for me to call Jake’s Haggle Hut and dispute it. The next day, I saw the charge for another day. I called Jake’s Haggle Hut and learned that there was an emergency with the person who was to open the store. I called customer service again and they said the person who entered my return once they got in, put it through after the time of my reservation due date, so I was charged. This method is terrible because it relies on the location to enter the drop offs on time for each person, which is not always reliable. It takes around 3 business day to be refunded and I am still in the process of waiting for my refund
MICHAYLA GGood people...helpful... pleasant
JAMES STruck was muddy on floor of cab and truck bed. Truck was covered with snow and had to walk through puddles and mud to get to. Their service was good. Had to cover floor to haul mattress and rest of bed.
RONALD RWhen I picked up the U-Haul, I was told I would be reimbursed for the extra days I paid for if I turned the truck in early. I turned the truck in a day and a half early but was not reimbursed. This is my reasoning for giving a 3-star review. I was misled and misinformed.
OPHELIA J