The pickup location is unlit, extremely hard to find, and in an unsafe area. the area the truck was in was full of gopher or groundhog holes which was extremely hazardous being it was unlit and pitch dark at 5am. the equipment i rented and paid for was not in the truck, and the check engine light was on.
Petra M
Better Hope Better Dream
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The area was very dark, making it difficult to move from the box location to the vehicle. While the vehicle was visible from Main Street, I assumed it was mine since it was parked in an open lot. However, the Customer Service team really helped improve the situation. Even though I felt intimidated by the area, the service assistant guided me through the process and made everything seamless.
Clydei FExcellent Customer Service
Carl H