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CHEYENNE F | First ImpressionsSelf Storage Units in Decatur, AL, 35601
U-Haul Storage of Decatur
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Well, the self storage facility was wonderful your corporate office forgot to mention after all the interaction I had with them that the office at the self storage location was closed after going there three times and no one being there there wasn’t a sign that said that you had to drive way up to the blocks to get to the actual office. This caused a huge problem with my movers and the time that they were allowed to move us it also caused a problem for the truck driver who had to sit there and wait for me to drive up to the actual office location and I did file a complaint with your corporate office about this issue. The staff at the office of self storage was very friendly. This was not their fault. It was your corporate office‘s fault for not relaying the proper information to the moving parties and for they’re not being a sign in the window of the self storage off attached to the office, not providing the correct information to me caused me such anxiety and stress from moving all weekend and then trying to get into a self storage also the self storage that was provided to me was very small in accordance to what I had told them I had for items to be moved However, these general manager of the facility provided me promptly with a larger unit. I am looking for a resolution from your company, some sort of acknowledgment of this error.
Vickie C | First ImpressionsAlthough friendly the experience was not good. I reserved a 10x20 unit. After driving 3.5 hrs to get their and hiring uhaul movers to help unload I was surprised to find they had given me to smaller units that would not work for me. Turns out they didn't have what I reserved. I had to go to a different storage location using up my paid hrs of labor with all the confusion and ended up paying much higher price
Lawren P | First ImpressionsDid not like going up on my rent while I was a long time customer. That’s why I moved
GLEN T | Overall ExperienceManagement and staff very professional polite and friendly The manager goes above and beyond for customers
donna r | Overall Experiencegreat service and staff.
brandon b | Overall ExperienceMy charge was way more than I was told and from the example they told me on where to have the gas back at when I turned the U-Haul in was incorrect I had put way to much gas back in when I got to Decatur Alabama and I wasn’t told that I would have to pay any kind of free for the free storage been but it cost me an additional almost $9.00 🤷🏾♀️
Maggie S | First ImpressionsThe best place
ROBERTO H | First ImpressionsWe Recieved Excellent Service!!! The New Manager Sam, at Decatur uhaul is Wonderful!!! He Was Very Efficient & Cordially Kind to My Husband and Me. Thanks so Much!!! Have A Blessed Day!!😃😄
FABIAN M | First ImpressionsI love the whole experience it made a bad situation better. The staff was very helpful and friendly and accommodating. They even offered a free month storage which I took advantage of immediately. I definitely recommend this company !!!! And I much big THANK U for a pleasant experience
Charlene W | First ImpressionsBoth of the mgmt team that helped me were very helpful and am pleased with getting my unit.
Helen W | First ImpressionsI went to notify U-Haul that my unit was cleared out and no longer needed on8/31. The employee motioned for me and 2 other customers to go to HIM while he walked away another 20 or so feet so he could park HIS butt in a truck to conduct business. Both my knees are shot (I walk with a cane) and I am in A-Fib so walking any distance is a hardship. It was poor behavior as an employee, a lack of respect toward the customers and the others customers felt the same way. We thought it was pathetic that he felt he needed to go sit worse that I did. I was barely able to walk back to my car at the other end of the building. 2214 Beltline Rd, Decatur, AL
jean h | Overall Experience