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Lesley T | Overall ExperienceSelf Storage Units in Decatur, AL, 35601
U-Haul Storage of Decatur
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- 4.0 Average Customer Rating
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Although friendly the experience was not good. I reserved a 10x20 unit. After driving 3.5 hrs to get their and hiring uhaul movers to help unload I was surprised to find they had given me to smaller units that would not work for me. Turns out they didn't have what I reserved. I had to go to a different storage location using up my paid hrs of labor with all the confusion and ended up paying much higher price
Lawren P | First ImpressionsDid not like going up on my rent while I was a long time customer. That’s why I moved
GLEN T | Overall ExperienceManagement and staff very professional polite and friendly The manager goes above and beyond for customers
donna r | Overall Experiencegreat service and staff.
brandon b | Overall ExperienceMy charge was way more than I was told and from the example they told me on where to have the gas back at when I turned the U-Haul in was incorrect I had put way to much gas back in when I got to Decatur Alabama and I wasn’t told that I would have to pay any kind of free for the free storage been but it cost me an additional almost $9.00 🤷🏾♀️
Maggie S | First ImpressionsThe best place
ROBERTO H | First ImpressionsWe Recieved Excellent Service!!! The New Manager Sam, at Decatur uhaul is Wonderful!!! He Was Very Efficient & Cordially Kind to My Husband and Me. Thanks so Much!!! Have A Blessed Day!!😃😄
FABIAN M | First ImpressionsI love the whole experience it made a bad situation better. The staff was very helpful and friendly and accommodating. They even offered a free month storage which I took advantage of immediately. I definitely recommend this company !!!! And I much big THANK U for a pleasant experience
Charlene W | First ImpressionsBoth of the mgmt team that helped me were very helpful and am pleased with getting my unit.
Helen W | First ImpressionsI went to notify U-Haul that my unit was cleared out and no longer needed on8/31. The employee motioned for me and 2 other customers to go to HIM while he walked away another 20 or so feet so he could park HIS butt in a truck to conduct business. Both my knees are shot (I walk with a cane) and I am in A-Fib so walking any distance is a hardship. It was poor behavior as an employee, a lack of respect toward the customers and the others customers felt the same way. We thought it was pathetic that he felt he needed to go sit worse that I did. I was barely able to walk back to my car at the other end of the building. 2214 Beltline Rd, Decatur, AL
jean h | Overall Experience