I was moved from Tuscaloosa Uhaul on Thursday June 19th to pick up in Vestavia Hills, AL on the 21st. I arrived there only to find out they moved me again 7 minutes before my 8:00 am arrival. They moved me to Eutaw, AL which was an hour and a half drive. Zero customer service skills by the manager. Rude was an understatement. He threw a phone number across the counter at me and said I had to call customer service so I could figure it out. He wasn't going to assist me. He may have been there for 20 years but Uhaul has been doing a disservice to their customers having him manage that store. If I did my job with the attitude and lack of respect he has for his customers, I would be fired. I will never use Uhaul again - EVER! And I have used Uhaul many times in the past and my sister's business uses Uhaul when they have large delivery jobs in Atlanta. Never again - The manager said that he has this problem every weekend when equipment doesn't show up and he basically just turns away from the customer. I think you should look at your return process and reservations to ensure that there is no gap in the process and customers such as myself aren't left stranded and unable to move on that the day that everything was scheduled.
Paige T
Furniture Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eutaw, AL 35462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Horrible la devolución por por la app, no funciona. Llamé al callcenter , te dejan esperando y nadie responde.
Manuel T