This is the first time I went to this location, I usually use the U-Haul off of State Street in Hemet. I got there about 10 min early after having to go ask directions, there are no visible signs of a U-HAUL. I parks by a garage door that was closed No one was there, I knocked on door no answer but there were a lot of cars there, most real dirty and looking like they don’t work. About 10 after nine guy pulls in and parks, I asked him if he worked there he said yes, I asked if this is U-Haul he said yes, I asked if he had a key to get in he said no! About 20 minutes after another guy pulls up , and I was told he was the boss. He did not speak to me no greetings, the only thing he said is can I move my car, the handicap parking space had an old car parked with no handicap sign. So I took pictures to report to ADA. I had to park at the end. Long story short I got the truck. Returning the U-Haul on Sunnymead in Moreno Valley, I got better treatment . A guy named DILLION WAS VERY NICE AND PERSONABLE.
ANGELA D
Hemet Auto Air
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hemet, CA 92543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The place was very frustrating. I was constantly being told they were just the "middle man" and could not waive fees or answer questions. I wanted to know if I was 30-45 minutes late, would I be charged another day? When I called U-Haul, I was told it was up to the location from which I picked up the truck. I told them that I had called them first, and they told me they had nothing to do with it, that it was up to U-Haul. She could hear the frustration in my voice, because this had taken 45 minutes so far, so she called Hemet Auto Air to have the fee waived for me.
AMBER GI'm not to effecent with technology and they wouldn't or couldn't assist me in uploading license.
Gary MI filled up my tank on the corner before I dropped it off and was charged for fuel! Ripoff and sketchy location with homeless near trucks
Melvin BUhaul needs a much better system between them and their retailers. Their customer service is horrible. My truck was given away to a different customer and then it turns out they couldn’t rent the truck period because they couldn’t open it. We lost 3 hours, at least due to this. The online system isn’t accurate as to which locations actually had trucks available. The entire experience was horrible and I’m a disabled veteran who has moved lots of times. I wouldn’t recommend UhAul to anyone.
Maria C