You billed me for the full amount even though I specifically selected (union drop off and of 24/7 key return) to call or chat to discuss the charges as I have a U-Haul credit I want to use toward this. How simple of a request and still failed to get it right.David G.
Trailer Rental & Towing in Abbotsford, BC at Valley Market
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Abbotsford, BC V2T6M6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Quick, easy and all online . We will definitely rent another truck from this location the next time we move!Craig B.
My experience with uhaul was terrible. Took an hour and a half to pick up the uhaul because their app wasn't working, no staff on site to help, waited an hour on hold on the phone and they weren't able to assist me. I had to wait for the app to work.Nathan P.
Bit difficult to back out of the lot. Vehicle closely parked to back of truck but managed to back out okay.jan E.
Your online system needs to work better and the scheduling department service is not very friendly or helpful.Kathleen K.
We loved our experience with the mobile app and everything related to signing in and out of our vehicle. We did NOT appreciate the grumpiness of the owner at this location. Clearly not a fan of customers or his career choice.Jerod S.
Dolly was ordered and not provided. Ensure equipment ordered is provided.Cody V.
Took over 10 minutes to get the lock code. Truck battery was dead. Spent over an hour trying to get U-Haul to assist with roadside assistance / truck swap (absolute nightmare, we actually had to get one of our movers to come and jump start the truck). Called to speak to management, took the staff member over 20 minutes to locate a manager.Jonathan M.
We arrived at 8:30 as booked. We cannot log into our account firstly. Then the location system does not work. Then when you call the customer service number you get transfered three times and each time you hold on for 10 plus minutes. The time we only managed to get the key was 11:00. The shop owner refused to open up so he could assist over the counter because he was scared of corona. When we got the key the truck was dirty. Inside and out. The fuel level was not at half a tank but quorichard F.
There was no one there at 6 for the return, we didn't have time to put gas in it prior to return, we used an eighth of a tank of gas but charged for 24 litres, drove 7 miles in total, was charged for 15... this was a horrible experience and will NOT use Uhaul ever again, and will tell everyone I know not to use your company either... thank you for making an already stressful experience even more stressful.ina A.
Check engine light was on. Multiple scrapes/dents to truck. All labelled but still gave concern to driving. Was told that truck was dirty upon return, but upon inspection was only their stuff in the truck that had fallen (i.e. loose chain). Was easy to get and affordable.adamdanel B.
It was nice to not have to pay for things I didn't need like the dolly etc. It's in a good location and the type of store it is meant I didn't have to wait for them to serve other customers. I highly recommend this location.Susan R.
Staff at location was not friendly at all. Did not tell us where to park the truck back. When I picked up the trucked it was the only truck parked on the side of the property. When I went back to return it there was already a truck parked in that spot. I attempted to park it on the other side of the property, only to have it nearly bottom out, owner of the property had their personal vehicles blocking the driveways. Will not rent from this location ever. Owner was very rudeAjeeth G.
Install new wiper blades on truckRichard G.
Friendly helpful gal at the counter. Night key drop was handy!!Amy V.
charged us for not sweeping out the cube van. he would have been nice to know about this charge ahead of time otherwise the customer service was goodEverett N.
I had reserved 5 blankets and a dolly with one of the two trucks I ordered, one truck had blankets and a dolly in the back which was tagged with a strap. I was told that if I needed the blankets and the dolly to just break the strap, which I didn't use , but was charged for blankets and a dolly anyways which I did not use , and the strap was not broken, I asked to have the blanket and the dolly charge removed but they would not take it off the bill. I am not happy with this outcome , also I plan on renting next time with clearway rentals if I am not reimbursed for the dolly and blanket charges . bad news travels fast. hope to hear from u haul on this matter greg hiltonGreg H.
Hello the man we dealt with was very rude and combative. He wanted us to sweep the truck which wasnt a problem but he was very rude and was in my face and my husband's. We will never use that location again! This was the first time we have had a terrible experience. Sincerely Ed & Shelly BlakeEd B.
while we returned the truck, he yelled at us that we hit his SUV car parking in his parking lot. We asked him to check and there is NO such thing. I dont know why he was making such BS!Jonny W.
Very friendly and efficient service I would recommend this location to all my friends and family.Shayne G.
Nice family runLineke V.
The location would be a problem for most users in the city, but of course perfect for those in the surrounding neighbourhood. A convenience store in a residential area is a little off the beaten path. Better to have a location in a commercial area.Ole N.
The inside if the truck was very muddy. But the girls at Valley market got us a mop and bucket so that we could wash it out. Still, we were happy with truck as it drove well and had no problems with returning it.Leah M.
They people who has uhaul place I will not go again or will tell other not go valley place to pick any uhaul service from them they charge me wrongpaul S.
Not a thing. Always satisfied with your facilities.kara R.