The agent, going by the name Nancy (not her Punjabi birth name), was very kind and helpful. Full marks. But the truck was very dusty outside. I had to clean the windows myself. After I cleaned the windows, I noticed that the windshield had a large rock chip in it. That would have made the windshield unsafe if I had benign an accident. Picking up the vehicle was somewhat frustrating. I tried 3 times to finish the initial picture uploading and, as far as I could tell, it wouldn''t complete so I just left it undone. That might have left me exposed if I had been judged later to have caused damage such as the windshield glass chip. The truck worked well and allowed me to complete the job for which I had rented it.
ARTHUR B
Highway King Transport Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Abbotsford, BC V2T6J8
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Customer Reviews
- 4.0 Average Customer Rating
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Absolute horrible experience my pick up time was 9am I didn't leave with the truck until 1040 am was waiting there for someone to come drop off the keys the place says they are open clearly are not the fuel was completely empty but the app said it was 1/8 when I tried to submit the pictures it said error uploading then immediately said maximum amount of pictures taken so I could not complete the process on the app they kept on hanging up on us during the 1.5 hour wait for them to arrive continuously says the guy is only 5 minutes away there was also another group of people waiting aswell that they didn't bring keys for when they brought mine so I could only imagine how long they had to wait for him to go back and retrieve them very poor service really unfortunate
Joshua HThere was nobody around despite me dropping off during what was supposed to be their open hours. (3:00PM on a Saturday afternoon) It had the appearance of a vacant lot.
GREGORY BI am pissed off by the service. My pick up location was changed 3 times. Then when I went there to pick up the office was closed i had to call several times and wait over an hour. The app sucks. I couldn’t use it as I was scheduled for in person pick up. This was the worst experience I ever had with U-Haul. Next time I will try Budget.
Tracy WMy tailgate was completely scratched up because the employee would not let me hook it up myself and hooked it up with my tailgate down and it rubbed against the tongue my whole drive.
Tyler K