Worst rental experience of my life. I've been renting from U-Haul for over a decade, but in light of this experience I will NEVER rent from U-Haul again and I will tell everyone I know about what happened and discourage them from renting from U-Haul ever again. What should have been a 10 minute deal took 2 HOURS for me to get my trailer, which I had reserved the day before and paid in advance for. I was quoted a rental price of around $22.00 and when I returned it I received a text that my credit card had been charged $36.25. I also reserved an appliance dolly which I was told was available, but when I went to pick it up it suddenly was not available at that location or any other location of the ones in La Marque. I was told by the agent when I made the reservation that I was to pick up at the La Marque Gulf Freeway location but when I arrived was told , no, I had to go somewhere else across town. The whole thing was so complicated that I was in tears before the transaction was completed. It used to be easy to rent from U-Haul but now it's so complicated it's not worth the time or financial savings to deal with U-Haul again. Your reputation has been irreparably as far as I'm concerned. I had hired 2 men to help me so not only was MY time wasted, but also theirs and the people with whom they had plans later that day. This whole thing left a very bad taste in my mouth.
SHARON W
24 Hour Tire La Marque
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Marque, TX 77568
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No one at the "store" could help me at checkin. No employee spoke English, they employee attempted to call multiple other people, my husband was able to explain to the employee in spanish what we needed & the guy had no idea what was going on. After waiting almost an hour the employee brought me his phone to get checked in. By this time i was on the phone with the 800 uhaul, i teied to tell her i was speaking to uhaul & she was rude. I put 800 uhaul customer service person on speaker so they could hear the interaction. After finally getting the keys the Truck was filthy, it had cigarette ashes muddy dirty cabin and dirty hauling space. The surrounding area where the truck was I had to cross threw ALOT of overgrow dryed grass and SO MUCH trash everywhere, broken glass cups, paper, metal pipes it looks like a junk yard. Upon returning the truck, never checked me back in or checked the truck. I asked if they were the owner or uhaul rep the employee shrugged & gave no answer. I have pictures of the vehicle. I have rented from uhaul multiple times never had a bad experience till now. If I could give zero stars I would.
Elyse M