Customer service was poor. I reserved the rental at another location and pick up time. I had to take off work early as this location closed early and when I brought this up, the representative lectured me about the fine print/ preferred location and acted like I needed to be thankful that he didn’t send me hours to another location. Then proceeded to tell me that they’re closed on Saturday and how I needed to follow the self return process. I was very close to returning the trailer to another location and paying double to make him have to get the trailer. I believe the representative was the owner but has zero customer service skills.
JOHN H
On The Road Again RV
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albuquerque, NM 87110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Definition of quick and simple rental return.
Matthew SWhen people do their job right how can you sit there and say there’s something to improve on they did an outstanding job
RALPH SCustomer care and sincerity was super.
KELLY JImprove the app and online experience. A bit confusing at times. Only ends up costing the customer more money, if things are not explained properly.
DAVID C