I will noy use the app again. I had to travel 10 unnecessary miles to get the truck from a location that is poorly managed and received no notification as to the changed pickup location.
Allen R
Arcadia Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcadia, FL 34266
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Customer Reviews
- 3.0 Average Customer Rating
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Was supposed to pick up at 8am guy “forgot” to leave keys. When called him he kept saying “will be there in a few minutes”. He don’t arrive until 9am. While he was supposed to be helping me get the truck he talked on phone for 30 minutes. Didn’t leave until almost 10am. Apologized saying he was drinking all night long and was a zombie when I called asking for the keys. Place is dirty where they help customers. Mold on the ceiling and smells like car pee and dog. My rate was $228 and he tried saying it was $354 and when I showed him and said no it say $228 he told me the rates increased. I then told him I was calling U-Haul because this is ridiculous I’m not set back on pick up time and have to pay extra it makes no sense. When I pick up my phone and start to call he says “never mind your right I see what I did wrong” Location for drop off was supposed to be bowling green I confirmed it with him. Then when I went to drop it off I was told he set it for north fort myers. I could not return U-Haul on the app so I had to call U-Haul for them to switch it to bowling green but couldn’t drop it off until after they opened at 7am and needed to be back by 9:30am. So he set us 2 hours behind on the move and then after moving all day and wanting to return the truck that night we could not and had to wake up early to return the truck. Absolutely TERRIBLE service! So disappointed. Got refunded $50 to then be charged 17 for extra miles so a lousey $30 refund after all the crap I had to deal with.
Tiffany BThe place is under renovation as store but the customer service is excellent and we are looking forward towards the end of the renovation and I am sure that it will be a great opportunity to have a good quality store in Arcadia
Rosy Tit served my need but the place was pretty sketchy. it looked like an abandoned building. if i wasnt with my husband i would have been extremely afraid i would be abducted. Overall the transaction went as planned without problems
LINDA BNothing to improve. Forget comments on “appearance” of an office, etc. intelligent customers want a clean truck a well functioning truck and a great price. You get home from here. This location was $100 a day less than the close Penske dealer. The truck was immaculate and function very well. This isn’t your old U-Haul with all have broken down trucks. This is the new U-Haul.
Mark E