There was no face-to-face available at any time during the rental from start to finish. The vehicle door mechanism did not open to the window had to stay down so that you were able to open the door all while it was raining. The gas cap was broken and difficult to deal with when needing to put gasoline. The actual storage portion of the vehicle had a leak and a lot of my boxes were destroyed and all the contents were completely soaked. When I brought it to the gentlemen's attention over the phone because again there was no face-to-face interaction he said " Thank you, we are going to have to get that looked at." So there was no regard for whether my things were ruined and question about what could be done to rectify the situation. I most definitely not be using this company again nor will I be suggesting that anybody use this company in the future. This experience was absolutely ridiculous.
RANDOLPH R
Tex Style Corvettes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcola, TX 77583
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Customer Reviews
- 4.5 Average Customer Rating
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I wish that there could've been some kind of grace given. I called the office in advance to inform them that I would be a tad later than originally expected which I thought was courteous. I was unfortunately forced to load and unload a home by myself. I thought that being forthright would be helpful in understanding my situation. My frustration is that I was charged another day for going past my time a litttle.
JEREMEY HNice customer service and neat equipment
Adebusola SYou have a great employee/manager with Bobby there. Very easy to work with and gets the job done. It would be very difficult and expensive for U-Haul to try to improve the facility even though it really needs a complete makeover to become a premium location. But if U-Haul wants a world-class enterprise in the southwest Houston area, corporate headquarters should consider a major upgrade to this facility.
Terry CGentleman was courteous,location not the best,but they had what I needed.
MARY L