I had a very poor experience renting from this U-Haul location (Point 24/7). My reservation was scheduled for Friday 4/3 at 8:00am, but when I arrived, no one was there. Someone from the tire shop on-site showed up around 8:30 AM and had to call another person to assist with the rental. I did not get the rental until about 9:00am, which caused a significant delay and threw off my entire schedule. On top of that, I had reserved a 15’ truck, but was told it wasn’t available because the previous renter didn’t return it the night before. The only option they had was a 10’ truck, so I had no choice but to take it. Unfortunately, it ended up being too small, and I had to make an extra trip to move all my belongings. Overall, this was a frustrating and unprofessional experience. I would not recommend this location if you’re on a tight schedule or need reliable service.
MIGUEL R
Point 24/7
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arleta, CA 91331
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Rich was very helpful and courteous
JOSE CGreat communication and good customer service.
CARLOS PI like the customer service.
RYAN CExcellent service
Alma J