The location wasn't so bad but the App took over an hour to complete the pick up process with submit errors and required re entering nformation repeatedly. The instructions couldnt be looked at and i had to call for the gate lock combo making my schedule roughly 90 min behind. The mileage was incorrect for my trip which was 43.2 miles yet I was charged for 87 miles and I didn't agree to the charge nor did anyone reach out to me as promised when I contested the mileage. Bad experience overall.
Matthew R
SNB West Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arvada, CO 80005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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if you are moving to all services through the app I would recommend a WiFi signal for customers. I spent 30 minutes on check in and 20 on check out due to poor service
Kevin BThe truck was fine, the new online process is a hassle and not worth it. It told me to drop my keys in a drop box before I gave it a picture of the odometer - had to have the gas station attendant help me get it out. It would not let me pay, for 25 minutes I was scrambling trying to figure out how to get the app to allow me to pay... it then was supposed to give me a code to unlock the truck- it did not. Me and this poor man at the gas station counter were trying to navigate this new set-up for 35 minutes. Now, you could say - you shoulda gotten there earlier. I have used uhaul before and it has been in and out 2 minutes. This new process is a little ridiculous, and honestly, why fix something that is not broken? This was a pretty awful experience trying to juggle with while also under the stress of moving. In total, picking up and dropping off that truck took me 1 hour and 15 minutes, all while the app was like "your late" and im STARING AT THE TRUCK IM SUPPOSED TO BE PICKING UP. Appreciate the gas station attendant who was helping me through the process 🙏🙌
Ashley HThe lock on the truck was cut when I picked it up, but I had my own lock to use. That may have been a problem if I didn't already have my own padlock.
James DHad a very positive experience with this U-Haul location. The lady that helped me was amazing. Everything went smoothly
Michael N