I was sent to this location due to the original location I reserved from not having a truck. This location was over 30 miles away from the original location which meant there would be additional miles on the truck. After being assured by Uhaul customer service and this location that I would not be charged for the miles not only was I charged for the miles but I was charged for having to keep the truck additional hours due to having to wait at the original location over and hour and then having to drive almost an hour here to get the truck! I called and left a message for the area manager who has never returned my call. I guess my only option at this point is to dispute the transactions with my credit card company and fight with them about it.
SHANNON H
Tru By Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30605
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Customer Reviews
- 3.0 Average Customer Rating
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Truck was fine. Service was good, even when the AFN had to handle a problem with down system. The only problem I really have is that the "right hand doesn't know what the left hand is doing" in regards to the days that they promised me. There were supposed to be 5 days and 500 miles. It stated such on my final paperwork and in my app when I picked up at Tru Shell station. Otherwise it was a great experience. Im trying to figure out whether they overcharged me or not.
Mark CBetter service at pickup would be nice. I did not receive the furniture pads I signed up for, was unable to check in before pick up and nobody answered the U-Haul help line when attempting to pick up
Sophia PThe check-in process was not good. We used the on-line reservation process, uploaded everything (as done numerous times before), and the pick-up location was unable (or unfamiliar) to execute the pick- up without a 20 minute delay. This element was the difference between an Average and Excellent rating. We would use them again, though there are superior providers in town. The vehicle was adequate, though the ramp was missing a strap, making it difficult to pull out, without cutting one’s hand. Thanks for the opportunity to share.
David DDon't move locations. I had picked a different location in athens since it was a uhaul store, and walking distance to where I needed. Due to the change in location a variety of things had to change and was very inconvenient. Also, due to the added miles from the shop to the truck I was then charged extra as it wasn't in my contract.
Hannah M