We put in a reservation for after hours pick up at a location in Kokomo IN over 24 hours in advance. When we got there to check in and pick the truck up we were notified on the app that the location did not prepare our truck. We spoke with customer service and they could not get ahold of the location manager, but they were able to find us a truck at the Atlanta location which is over an hour drive for us adding additional miles to our trip that we weren't expecting and starting our reservation time 2+ hours late, and without our reserved and paid for dolly. We are grateful that the small Atlanta location was prepared for other locations mistakes and last minute rentals.
Bryce S
CML Concrete Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, IN 46031
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Customer Reviews
- 4.0 Average Customer Rating
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You should offer discounts for frequent users because I just rented one within the month and now again for furniture buying :) Give a new home owner girl a discount because home buying and moving is expensive!! Also the app is not the best- if you want to click out of something it will take you all the way back to start over which is annoying.
Denise FImplement parts of checking in to pick up the equipment during the reservation part
AUDIE HHell no i wouldn't recommend. Then you wantbus to take pictures for you. I would never recommend uhaul again. This is a complete failure...
DIANE OI was impressed with the on-line helps. I had a bit of difficulty figuring how to open the lock box but the online video made that clear. This check-out/check-in went very smooth. I live in Atlanta, Indiana and I used the new self serve place in Atlanta and I am glad they are there. Saved me 24 miles round trip because I would have had to pickup and return in Noblesville. I will be using them the next time I need a truck!
Pamela V