Terrible, terrible, terrible service. The owner of this gas station and U-Haul place has no idea what he is doing. I dropped off U-Haul an hour before planned drop off time and he is still trying to charge me an extra $66 because he “couldn’t find” the U-Haul when it was parked in front of the store, in front of his camera (which probably doesn’t even work), and in the same parking spot I picked up the U-Haul. He didn’t check the key drop off box until I told the person that called me that’s where the key was placed. I would never go back to this location for a U-Haul. He is scamming people and trying to get more money by saying people return the U-Haul late, or he can’t “find” the U-Haul.
Katherine N
Mikes Food & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, CO 80011
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Their entire customer service process is subpar below what I would expect from UHaul.
JUSTICE SGet someone who knows what a goddamned ramp is. The person we dealt with couldnt even confirm the reservation let alone whether the truck had a ramp. They were rude, discourteous, cursed, and should never ever be used to contract uhauls. Incompetence. They barely spoke any english and were assholes. Fuck that place
Leslie H