My pickup location was changed to this location farther away. The gas station attendant at this location was very pleasant and as helpful as she could be. She told me that no U-Haul employee was on site, even though someone was supposed to be there at my pickup time, which was scheduled nearly a week in advance. I was told to finish my pickup in the app and she had the keys. This was not possible because my reservation was set up for a counter pickup. Since no one could help me at the location, I used chat customer service on 3 different occasions. They were super helpful and effective. After close to an hour, I was able to get the keys to the truck. Entirely too long in my opinion, and from past experience with U-Haul.At this time, I realized that the pads I requested were not in the truck, and not available at the location. A moving dolly was also on my order, maybe an accidental selection by me, but also not available. An additional chat quickly got me a refund on these items, but I was forced to find other protection for my items. The truck was brand new and very clean. Then I had to pay for additional mileage which was not my fault, but rather because the pickup location was further away than I had anticipated. Overall, the experience was very frustrating, but the people who helped me in the chat were very helpful. And I guess I don’t understand the reason for changing my pickup location from a real life U-Haul location to a smaller less equipped location when I drove by my original location to get to the second location and saw trucks on the lot.
Matthew E
Midwest Petro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IL 60505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The attendant at the gas station did not know the process and had trouble reaching the u-haul contact person over the phone delaying our time to get our move started.
Grant DThere were wood logs in the back and carton in front seat.
Anil KEverytime I’m given a gas station location the worker doesn’t know the process to allow me to check out the uhaul. This time, we waiting 35 min past the time of the start of our rental and ended up on the phone with someone else who worked at the gas station to actually finish the process. This happened the last time too.
Melody AThe guy(I wish I knew his name) at Midwest Petro was very good at checking me in for the truck. He was very knowledgeable with the checkin process which went smoothly.
Teresa P