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LAVERNE D
Michelles Pallets & Recycling
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Austin, TX 78725
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I asked for furniture dolly’s and furniture pads. I never received any of it and they still charged me for it. Even after i told them the u-haul didn’t have any of my items. Terrible!
Christopher CWas principally a drop off location. Not manned .... even during business hours. Really hard to find drop off key slot.
Federico OThis was the most ridiculous experience I've ever gone through. I wasted my one-hour lunch break waiting around in an empty lot rather than having the quick and seamless check-in experience I expected. I booked the closest U-Haul location to the apartment I was moving from and the morning of my pick-up, I received a call letting me know my pick-up location had been changed. When I arrived at this new pick-up location, it was just a huge empty lot with a few trucks in front of a trailer park. There was NO office, NO building, NO ONE to help me or point me in the right direction. I started to do the mobile check in on my phone thinking I could maybe just get the keys off the truck and go, but after filling out my info the app directed me to "go inside to grab the keys" and there was no inside to go to! The contact number I was given for this location would go straight to voicemail (not even ring) and the voicemail inbox was full -- no way of contacting anyone. I had to call the Uhaul customer line for help, they somehow connected with the owner who said she was "5 minutes away." After waiting 20 minutes I called the Uhaul customer line AGAIN and had them contact the owner again. After waiting another 20 minutes finally a man walked out from one of the homes behind the lot and came to unlock a box to give me a key. I felt SO unsafe, so confused, had no idea if I was even in the right place because there was absolutely no identification or person to contact for questions. DO NOT RECOMMEND!!!!!
Angela OI was not properly informed that my reservation had been transferred to this location and then upon arrival there was no indication of where to check in and complete the forms for pickup. It was at a random house in the middle of nowhere.
Chandler C