When I walked into Weirdos Valero I asked the clerk where the uhaul key lock box was. He didn't speak English but points over to the check cashing window. I said I know where it's at, but there's boxes & items all in front & on the counter. Where's the box and proceeded to show him the key lock box on the app. He walked over moved some boxes over & told me to pick up the phone and it called uhaul. She didn't know where it was. It had been moved from the check casing cointer to the top shelf across from check cashing. Again more boxes all over. I'm 5'0" and cannot reach very well and since the box is locked to a security cable, I could hardly open it & putting the key back in at an angle the lid slides in to lock. The uhauls are parked in a dirt grass worn lot behind the gas station and to the right on the corner of Daniel Alexander way & Burleson Rd. I had to drive over, & then I'm deadly allergic to fire ants & barely missed a large ant pile. The photo of the driver's side was a poor angle because the truck beside it was too close. There's no directions how to exit the dirt/grass lot and a sidewalk along damiel Alexander way. I drove out through Burleson where there isn't a sidewalk. As it's parked in a dirt lot the windshield was caked in dirt & when I tried to use the wipers I found there was no windshield cleaner in the reservoir so it just smeared dirt on the windshield. Upon returning the truck, I had to drive over the sidewalk. Which to me isn't very safe as some sections of the sidewalk are higher than others. I had an issue with my phone dying once I returned it and wasn't able to take all the photos. Immediately chatted with a representative & she stopped responding. I went there because it was closest to me. Maybe it was a bad day? I would not utilize that location again due to all the issues I experienced.
SONJA S
Weirdo Valero
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One-Way and In-Town® Rentals in Austin, TX 78744
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Customer Reviews
- 4.0 Average Customer Rating
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Easy pickup & return using the app
MITCHELL WCleaner inside
JUAN BThe location was good. It was the middle of the day and there was no one there to check me out. This creates extra work for the customer. I inadvertently left some items in the back of the U haul and the manager was going to charge me $398 to remove, which is over the top since it was one 2 X 4 and some brand new straps. He did give me the opportunity to remove, but I had to hire a task rabbit to do it. It took my task rabbit 5 minutes to clean it out. Had someone been there a check in, we would have realized there were items in the back of the truck, and I would have cleaned it myself with a lot less headache.
John TThis location was terrible. It was parked in the mud, which the truck got stuck in the mud. Also unsafe to pull out of parking area. I also got excessive charges that make no sense so you will be getting a call from me. Terrible experience.
ANNISE N