I originally arranged for the rental be directly across the street from our new home as the system indicated they had the right size truck for us. I later received a call from U-Haul stating that the original location did not have the size truck we needed available on the selected weekend, I was frustrated but they directed me to go to 4Spinz, only a few minutes down the road, so it wasn’t a big deal and we agreed. On the day of our move, we arrive at 4Spinz when they are supposed to be open to get the truck, and they we’d closed. I called them to see what was going on, to which they directed me to go to the Bayfield Mall to deal with that distributor to get my truck. I was extremely angry at this process and at the lack of accountability that 4Spinz had for this. They were not apologetic, they didn’t seem to understand the frustration and this process delayed the start of our move by over 2 hours. I will never recommend the 4Spinz location for anyone. On that note, I would like to shout out the Bayfield Mall location. They were very accommodating and got us on our way as soon as possible. Pick up and drop off was very simple. But as this review is for 4Spinz, I give them the lowest rating you can give. To me, this process is simple. If 4Spinz lot can only accommodate up to a 15’ truck, then do not have people go there to get there truck that is 20’ or bigger because they are going to have the same experience that we had.
MICHAEL B
4Spinz Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N9E8
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Customer Reviews
- 2.5 Average Customer Rating
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The customer service was very poor. The location is poor.
Johnny KFirst drop off location did not have a business name that matched the address. The business name associated with the drop off was 5 minutes away. Second drop off location was better, but still an unclear process of where to drop the keys off
THOMAS WEmployee ignored me and instead of speaking with me they handed me a business card and told me to call the number to talk to someone else
Fiona MCoulda swept trailer but no biggie Satisfied on Rental
JOHN E