Nobody was there it was late on sunday
LISA S
Batavia Automotive Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, NY 14020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I originally reserved a 10’ truck, U-Haul changed it to a 15’ 3 days later. The next day they changed it to a 26’ so I edited the reservation back to a 10’. The final reservation was a 20’. They still only charged me for a 10’ but that meant extra gas and a lot of extra space that I didn’t need as I was only moving an antique living room set. I had also reserved a dozen moving pads that were not there when I picked up the truck so some of my nice antique furniture got scratched up. Not a great experience. I would have brought blankets from my house if I had known there wasn’t going to be pads.
CHRISTOPHER MThe system was down at the pick up location, was told we had to check in ourselves on app. The app said our unit was unanticipated be checked in using 247 system. It took an entire hour to check in with customer service.
Christopher MSelf/online check-in did not work because you begin the check-in through an email, and they send an email verification code to the same email and you’re unable to back out of that email to check the code and go back to the screen to enter the code. I had to go in to the location to check in which took about 30 minutes because they assist other customers while working on the check-in, I paid for the moving blankets and didn’t receive them, I paid for the appliance dolly and got the smaller one, and I returned the truck almost 2 hours early and got an email two days later saying I never returned my U-Haul. After speaking with U-Haul, they called the location to see what the issue was, I got an email later on saying everything was complete. I told the U-Haul employee that I was charged for the extra equipment and never got it and he didn’t refund me for those. An overall frustrating experience at an already highly stressful time of moving. Would not recommend.
Holly GThere wasn't a lot of parking.
Patricia T