This location was 1 hour from where I rented and opened 1 hour later putting my move 2 hours behind. Also, it added gas cost since I had to go back home. I was notified of the change in location the night before. Unacceptable performance. The person at the pickup location was very nice and apologetic, but it was not her fault.
MATTHEW J
Batavia Automotive Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Batavia, NY 14020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Did not provide the dollies. Was difficult for Uhaul to address in remote location
Justin ONobody was there it was late on sunday
LISA SI originally reserved a 10’ truck, U-Haul changed it to a 15’ 3 days later. The next day they changed it to a 26’ so I edited the reservation back to a 10’. The final reservation was a 20’. They still only charged me for a 10’ but that meant extra gas and a lot of extra space that I didn’t need as I was only moving an antique living room set. I had also reserved a dozen moving pads that were not there when I picked up the truck so some of my nice antique furniture got scratched up. Not a great experience. I would have brought blankets from my house if I had known there wasn’t going to be pads.
CHRISTOPHER MThe system was down at the pick up location, was told we had to check in ourselves on app. The app said our unit was unanticipated be checked in using 247 system. It took an entire hour to check in with customer service.
Christopher M