I did reservation in the U-Haul app and declined the insurance offer. I drove to 2550 Evangeline U-haul location and Clerk “Gerald” had me check in with him at front desk. There was a Baton Rouge constable he was actively conversing with during transaction and added $15 insurance charge. He was rude about it said “I didn’t tell him NOT to add it” so he added insurance charge on his own. I asked him about said charge once I realize it was added & he had me call his manager “Alex”. Alex did not fufill his promises of reimbursement. Worst U-Haul experience I’ve ever had. I will be seeking a refund!
Enjolia P
GM Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baton Rouge, LA 70805
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Customer Reviews
- 4.0 Average Customer Rating
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There is nothing else to do the gentlemen has everything under control.
RUBY FNothing, it was so smooth and easy
Jacob RLet customer know about filling out post trip form online before dropping keys off in drop box . I dropped keys in box before reading and failed to document post trip details..
Unique CAbsolutely horrendous service, would never recommend never got my truck
Fred M