Customer service at this location was excellent, but the truck I received (DC 5050 W) was a piece of garbage. The transmission was difficult to put in gear. The engine screamed when starting and driving. It pulled to the right hard. Dropped off early but after hours at 4:45pm and turning online was not possible due to website failure. I called the 800 number, was on hold for over 30 minutes and they acknowledged system issues. I was put on a call back list and I noticed this morning they tried calling me at 10:24 pm. Were they calling from the Philippines? Normal people are asleep at that hour.
JEFFREY L
Battle Creek Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Battle Creek, MI 49014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Their was a $50 dollar damage charge on my bill that was unnecessary. That truck was brand new with less then 700 miles on it. I did not damage to that truck. I would appreciate a $50 dollar refund please.
GARY IStaff is great
THOMAS EThis rental was a great experience! Would definitely recommend this location for your rental needs. Ann 😁
ANNETTE MThank you for the excellent service. Everything was great. This was my first time renting a U-Haul and it was very stress free.
ANNETTE J