My biggest problem is that they charge me for an extra day when I return the truck on the correct day before the correct time. But on the receipt that they sent me they put that I got there at 3:01 p.m. and the drop off time was 3:00 p.m. I was there 15 minutes before 3:00 tried to call several times finally got through because I could not find out a place to park the truck. When I did finally park the truck my wife was following me to bring me home and a man walked up to her car and scared the hell out of her I had to jump out of the truck and chase him off there was a bunch of questionable people hanging out in a group right by the establishment. I had my 8-year-old daughter in the truck with me and she was scared to death. The lady I talked to on the phone was nice but for some reason she thought it was okay to lie and say I dropped the truck off 1 minute late and charged me for it an extra day. There was more gas in the truck then there was supposed to be but she still put on the receipt that it was at half a tank when it was really slightly over. The truck was clean inside and swept out in the back. The outside was 30 but that was not supposed to be my responsibility. It was a very long day and I really did not need to have to deal with any of these problems that the drop off location people calls me.
Robert W
BAW Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaumont, TX 77701
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Customer Reviews
- 3.0 Average Customer Rating
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I returned equipment on 4-09-2025 but the equipment never showed I returned it until today 4-16-2025 after I went there and asked why I got a email saying the equipment was not returned
RICHARD CThe lady working here was very nice and helpful. The location was sketchy
Alexander PRecommended
Manuel CBarbra Wilson was the lady where we dropped off. She was very helpful and polite. Will use this location in Beaumont.
Tony H