Mark A. on 9/22/2016
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Personnel were present even at 8:30 at night
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cheryl h. on 9/19/2016
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The owner Micheal was very rude when I called him concerning my bill. When I went to Curry Automotive they told me that they we only open on Sunday from 8:00am to 12:00 .When I went There on Saturday Sept. 17th for pickup he just said when finish bring back on Sunday because we are not open that day I said cool. Micheal called me at 10:00am on Sunday saying where is the Cargo Van I told him that I was at show . He said well I had a friend who need the van. Then he said well I would have to make an adjustment to your bill. Well I am at my doll show and didn't think much about it until I saw my bill on Monday. He had the nerve to say if you want to rent a truck for that time go to Rockford and rent. "I said you are not open on Sunday". He said it doesn't matter I can do what I want. Yes, you can Micheal but not to me. Micheal learn how to be more understanding instead of a smart butt. Have a great day.
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Kim R. on 9/4/2016
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Helped us with the return even tho it was a Sunday and they are closed. Employee just happened to be there cutting the grass. Nice attitude n all!
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STAN G. on 8/31/2016
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check tire pressure. tire pressure was low by 30 psi in right side tires and 10 psi low in other side. I had to inflate to correct psi which is 65 psi.
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araceli s. on 8/19/2016
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Mike was great! Helpful and polite.
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Catherine E. on 8/1/2016
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I pointed out an unusual smell coming from the rear tires and was asked if I used the emergency brake, I replied "yes" and his response was " nobody uses them anymore so don't use them" he did not even look at the rear tires. He knew where we were going and that we would be driving in a mountain area. if renting a uhaul and you notice anything unusual make sure it is checked out by a certified mechanic while you wait to make sure.
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Laurie l. on 7/21/2016
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I booked 3 uhauls at once for 1 U-Haul trip every 1 to 2-1/2 weeks apart til my move was complete....the first uhaul went OK...they wanted me to pick up uhaul at 10am....I told them when I pre-booked all three uhauls...a must was a 7am pick up because my movers could only load before they went to work AND I had a 10 hour drive to get to my location each time (Missouri). After arguing with guy on phone....he said OK fine...that move went OK.....Then the 2nd move was a complete nightmare....again problem with pick up before 7am...argued with the guy...he finally said OK...they have us a truck with NO cruise control....the truck had well over 110,000 miles on it...knowing we were NOT going just across town BUT 10 hours away....really? The truck looked like it needed retirement years and years ago...which is exactly what they did....retired it...we found out we were the last trip we found out.. When we picked it up they told us it's fine and checked over by our mechanics before they leave...i said... we have no choice... the movers are coming and we just felt we had to take it...We were not even 1 hour on the road...the uhaul starts back firing, losing power, brakes squealing so loud you could hear it for miles...sputtering, burned up excessive fuel, burned up a whole tank of gas (compared to previous trip, same size uhaul) which gas isn't cheap as you know and we ended up having to pull off side of road and call for help. Had to keep petal smashed to the floor to keep it from stalling out. Help came but could only manage to change fuel filter which did absolutely nothing to fix the truck. The headlights were loose and at night the headlights were bouncing all over the road blinding other traffic making it impossible to see and highly unsafe for us and all others on the road. The 3rd trip .....they told me I couldn't pick up uhaul till after 6:30 pm on pick up day! REALLY? WHO THE HELL STARTS LOADING A UHAUL AT NIGHT? Unbelievable!! I was on phone with uhaul for two hours and they kept transferring me around and I spoke to at least 6 different people. My guys were going to be at my house to load us up at 7am that day but they only had a 6:30pm pick up available? They lost our 7am confirmed pick up and now only had a 6:30pm uhaul... Are you kidding me? What is the sense of reservation if you really can't reserve it? I said I booked this over 2 months ago...how can this happen? They said well....we do have the transporter here you can pick up by 7 am....but no uhaul! What good does a transporter do without a uhaul? After 2 hours on phone and stressed out...they made us pick up uhaul in belvidere IL about almost 1 hour away. (Did not compensate gas for having to pick up soooo far away when we live so close to the place we reserved the uhaul from)...and had to pick up transporter in Crystal lake.WHAT A NIGHTMARE!! EVERY TRIP WHICH THERE WAS 3 COST AN Average OF ABOUT 8-9 HUNDRED DOLLARS AND THIS IS HOW WE WERE TREATED? Next time I will go elsewhere.
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dale s. on 7/19/2016
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The so-called gentleman that I dealt with when I return the trailer was impolite very rude and had no personal people skills at all. That was a total lack of any type of manners with this person and I've never dealt with anything like that before with a business. I hope I never have to deal with that location again .
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lois p. on 6/26/2016
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I did not like the additional charges or understand them. I did the insurance.
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Brian S. on 6/26/2016
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I would pay extra for a truck that had cruise control
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Timothy E. on 6/25/2016
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I only rate as poor because I rented the trailer to Middleton Wisconsin. This was not an intended drop-off location, but seemingly where they took the broken trailer. I was not able to drop of the trailer after use because the axle broke and the whole wheel fell off. Roadside assistance never answered after 10 and 15 minute waits. The insurance refused to cover loss of use of the rental equipment per their ad and even $5 extra driving to pull the broken car trailer off the highway, but they did cover damage to my vehicle-in-tow and some of the towing cost.
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Daniel D. on 6/21/2016
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Great service
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ROGER T. on 6/5/2016
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Your folks did a great job making sure I had a safe trip and everything was done right. Excellent service.
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James K. on 5/31/2016
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Excellent customer service! Liked how this location was open on Sunday morning while others were closed. Will give repeat business.
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