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CATHLEEN H
Storage Sense Berlin
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berlin, MD 21811
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Reserved at Place A, week later, learn A doesn't have my trailer, must go to Place B (farther away). O.K., I can deal with this. Get to Place B on day of rental, takes a really long time to process paperwork. Clerk could not get my card (which I use a few times, every day, and NEVER have a problem with) to go through, try a 2nd card, same problem, she calls someone, another 15 min. goes by, finally card is accepted. I am told where my trailer is (around back, marked with cone), no training whatsoever provided. My receiver hitch was too high (never received a "recommended height"), fixed this when I got home, chains were really long, practically touching the road, figured out on my own how to shorten them, was not shown "keep door latched open" mechanism, had to figure this out on my own, etc. Also, after running credit card through, went to electric gate, to get into backyard, sat there for ten more minutes, turns out there was some sort of problem with the gate (!), waited until clerk finally came out, punched in something right at the gate, it then opened and we were able to get around bac to our trailer. Also, while at counter, was given no paperwork of any kind, no receipt, nothing. Everything was sent via email and when I got home, there must have been 6 emails from U-Haul, including a contract that was 1,000 pages long (dopey lawyers must have had a field day with that document). Among the documents were 3 separate emails, with my initial receipt (strange, and a bit worrisome, got me thinking maybe my card was charged 3 times, which it turns out, it wasn't, I think). Used trailer for a couple days, returned it on a Sunday, just left it in parking lot, slightly worried something would happen to it between Sun. and Mon. (it didn't). All in all, not a cohesive, efficient rental process. As big as U-Haul is, I would think the system would be a well-oiled machine by now. I will need a similar trailer for a few days again, in about 3 weeks. I will probably take a deep breath and go back to this place but this time, will not expect the well-oiled machine based on this first rental. You asked, so these are my comments.
BRUCE BAwesome staff, awesome care, thank you
JAGJOT DGreat service and great experience.
ROBERT FMy overall experience with U-Haul was terrible.
PAUL N