I called them before returning my rental and they told me to drop the equipment at any other location as their computers were down.
SANQUANETTA H
Good Look Custom Design LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bessemer, AL 35020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My experience with U-Haul was very poor. When I went to pick up the truck, the key was not where it said it was. I called customer service and it took us 45 minutes to find the key. Then, I opened the back of the truck and my moving pads that I rented were not there. We had to use our bath towels as pads for our move. Lastly, the cab was very dirty and covered in ants. I had them crawling up my legs as I was driving. I am very dissatisfied with my rental experience.
John FI left your car on the same day in the evening in your parking lot where there are video surveillance cameras and also in your cars are GPS, but you did not check when I returned your car and added me two extra days and took my money for it! Also the contract was for a 15' Truck in Tuscaloosa but you said at the last minute that there would only be a 26' Truck in a different city ! Also you said there would be a discount but there was no discount and you charged me for two more days which did not exist !
Iryna LI’m extremely dissatisfied with my experience with U-Haul. I was told I was getting a 20ft truck and had to settle for a 15 on my arrival date. I have also been over charged for mileage and gas. This is unacceptable and makes it hard to ever use U-Haul again.
Damon Jhave better instructions on where the location is and where to park.
Cassidy B