First, it would have been nice to have contractual info before picking up the equipment so I knew better what to do and not do. Owner did not speak English well at all so he basically pointed at what I needed to do on tablet. He handed me keys w truck and dolly number to go out and find alone, and load. I had to go back to be sure I was hooked up properly. Head shake. I filled truck gas to full, as it was NOT at level noted on contract but it was not explained or easy to find and ow er did not say outloud, as paperwork I finally could read showed. So I left the truck at drop off fuller than when I received but still got charged for gas. It stunk having to drive an hour away to get a location w dolly to tow car and then not understand what to do since it was my first experience w U-Haul. Location also appears to be gas station so felt awkward having to explain to employee that I was there for U-Haul.
CESELIE R
Texaco Bethlehem
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bethlehem, GA 30620
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Customer Reviews
- 4.0 Average Customer Rating
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Picked truck up - had trash all over cab floors. Rented the unit for 1 day. Picked up at 10:30am dropped off at 8:40pm to the gas station location. The on site rep said the main guy had went home and wouldn’t check me out. Said he would text him resulting me getting charged for an additional $47.00 for another day on truck and hand trucks! Will never use this location again!!!!
James CThey added on the coverage cost $15 a day which ran my bill up considering I had van 5 days that was a total of $75 extra that I had not consented to. As I had rented vans previously 3 other x and the cost was within reason the cost of this rental was ridiculous!
sherry aCustomer service was very nice and clear...Want to add customer service in fla was also very nice and clear.....Yes I would recommend th to my friends.*****
ROCHELLE SThe service was horrible! The lady working there had a nasty attitude, rude & did not know what the hell she was doing. She made us late so therefore we were charged extra from our movers. The place is a rundown little store. Never I repeat never go there & give them your service!
Daniel R