Overall, it was a horrendous experience. After reserving a uhaul a week and a half ahead of time, I was informed the day before it wasn't available. So, I go to pick up the available truck, and the passenger window is busted out, and was then proceeded to be asked if I could drive it anyway. I had to drive 30 minutes to and from the new location for the new truck then back to pick up the dolly from EZ Pawn. I had to put the dolly on by myself, and no one to help me because he said that I just need to come back and directly attach it, he didn't need to be there. I have NEVER attached a dolly and support would have been awesome. I get the dolly home, and the straps are cut. So, I had to leave 2 days late to get everything in order that should have been in order prior to me picking it up. I had to miss two days of work, and I just feel I absolutely did not get the service I paid for.
Trailer Rental & Towing in Bimble, KY at EZ Pawn & Guns
Moving to or from Bimble, KY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Bimble, KY 40915 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Bimble, KY
Cargo trailers in Bimble, KY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at EZ Pawn & Guns!
Utility trailers are perfect for towing large or oversize cargo in Bimble, KY 40915. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at EZ Pawn & Guns provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Bimble, KY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Bimble, KY online today!
Trailer and Towing Supplies
This location is too far from where the truck was needed. Did not have furniture pads that we reserved. Truck was new which was a surprise.
Small store with 1 employee, don't be in a hurry when renting from this locataion.
The customer service provided via phone by the company is appalling. When I called one number, I was told to hang up and call another (there was no offer for transferring the call). When I got the next person, I received little to no help. The directions I was given were of little use and the phone number I was given for the location was completely disconnected, despite the operator insisting that the number worked. Three people tried it on two unrelated phones, and we all got the same message, "this number has been disconnected." However, once I got to the location, the clerk was very kind and prompt in his service. The truck was clean and ready for us as we needed it. When we went to return it, even though the store was closing, the clerk was kind enough to to help us out anyway.
The exterior was not clean. No one answered the phone most of the time. No voice mail.The truck sounded like it needed some serious maintenance. The gas was not full even though the he owned a gas station.
I had a bad experience. I reserved the truck for Saturday pick up. I was given a location about 5 miles from my house. That was fine, but when I drove to thenlocation to pick up, no one was there. I tried to call the phone # at the location, it was forwarded to a cell phone that no one picked up. I called Uhaul to inquire about my reservation, they tried to contact the agent, but they had the same luck as myself. The lady at Uhaul, located available truck that is 70-80 miles each way away from where I am, and arranged for Sunday pick up. to make it up for the inconvenience, she reduced the rate to $19.99 a day, and reduced the milage to $0.49/ mile. In addition to that she promissed to refund the sum of $50.00 to my credit card after the transaction was completed. As of today I didn't see the $50.00 refunded, and I believe that I should be getting more than just $50.00 because the extra miles that I had to drive to pick up the truck, in addition to the gas I have to use to drive those 140-160 miles. Which made me pay at leasr an extra $70.00- $80.00 in milage alone, Plus the gas to drive those miles.
The lights on the trailer went out on our way home in the pouring down rain making this a horrible and very dangerous experience. The customer service guy we called @ that 800 number for Uhaul was not concerned
The service can be improved by being prepared with offices essentials such as printer paper and extra assistance when expecting Uhaul customer. I was pleased with the service effort provided to supply me with electronic receipt confirmations and multi-task between customers.
Let the customer know more than (2) minutes in advance that the original pick-up location is closed so the customer wouldnt have to drive 40 minutes out of the way to pick-up/drop off equipment.
Very slow!!!!..Took about 30 minutes to rent equiptment...constantly stopping and starting to wait on other customers and arguing with his spouse...hollaring out, asking for my information with customers in his store...doesn't even have a designated area to handle these procedures!!
the service was excellent. the charges were a little higher then we expected. the person we dealt with was courteous, helpful, and polite. i would recommend him again.
The location at Aycock's was friendly, especially after dealing with the issues we had that morning with our reserved location not having the vehicle we requested.
We were very disappointed in the online reservation system. The confirmation came around 8:00pm and we we tried calling after 6:00pm the line was busy. The confirmation had us traveling 50 miles from Raleigh to Lucama, NC to pick up a truck that would not be available til 1:00pm. After finding out this information we attempted to call many U Haul numbers, we were met with busy signals or cut off in the process of connecting with the correct department. When we finally did reach a person she implied that it was our fault and we should have made arrangements another way. Thanks to the willingness of Richard Nettey at Aycocks Gas & Grocery to help us we were able to pick the truck up Thursday night. Still 50+miles out of the way from Raleigh where we made our reservation for. This involved him staying after hours and making phone calls. If this is the way all online reservations are handled then your system is flawed and needs to be re-examined. Moving is an emotional experience and we put faith in the U Haul system and even though it worked out in the end thanks to Richard Netty. The hours of uncertainty were not what any customer should endure. I would also like to report that Byran Hearst and Dale Tallent at the KHM Mart were wonderful. You third question is would you recommend this location to a friend, and our answer is yes for this location due to the helpfulness of the U Haul representative. If the question was... Would you recommend U Haul to a friend? After our experience on Thursday the answer today would be No!