The trailer wasn’t properly maintained. It was rented for 3 days and broke down on the highway on the first day. The complete axle came off and could have resulted in a terrible accident. Items in the trailer were broken as a result and we were traumatized by the incident. It had to be towed from the location and we didn’t receive a replacement. They called for the towing and then lost track of the trailer which resulted in them claiming that we never returned it and we kept getting calls regarding its whereabouts. We were supposed to receive a refund and to date it hasn’t been processed. What a horrible experience. Nobody has taken accountability and we had to pay additional to rent another vehicle to complete our move. Shame on U-Haul!
Helen A
Quickway Diner & Quickway Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomingburg, NY 12721
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Fast, Friendly, and helpful Staff
DENNIS FThe guy had an attitude and the railings had ice on it will not go to this location again I would like a refund
ALEC SLike it when things work just the way they are supposed to. I would have preferred a newer truck, but the vehicle operated properly in spite of its age.
ARMEL DExcellent customer service and speedy transaction 💯😄 Thx
Ronald M