We were told we could pick up our U Haul at 9 am. We arrived at 9 am and no one was there that could give us the U Haul. We asked what time the owner would be there to help us and were told it would be 2 hours. This was unacceptable as we had already driven 30 minutes to get our truck and had movers scheduled at 10 am. We called U Haul who got a hold of the owner. After U Haul spoke with them we were told he had a family emergency and would be there in 20 - 30 minutes. After 30 minutes he was still not there, we called U Haul back and they said they could give us a $50 credit. This seemed very minimal for the amount of inconvenience and frustration we were going through. The owner arrived around 10 am. I spoke with him and let him know our frustrations. I asked what came up and he said his main business (PNW Performance Shop) come first and his is first priority. He had to do something for that business and U Haul was his second priority. He never apologized or acknowledged our frustrations and the inconvenience it caused us. Not to mention, having to make our movers wait on us when it was out of our control. We were very disappointed in our experience with PNW Performance Shop and would never recommend them to anyone. I would rather pay twice as much then rent a U Haul from this business. I would hope that U Haul would not allow him to be a distributor for them any longer.
Tyler B
PNW Performance Shop LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boardman, OR 97818
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