The gentleman took over 20min to arrive after we got there to pick up the trailer. Other employees at the location refused to help us and made us wait. Then they didn’t understand the workings of the website for the reservation and refused to take cash for our payment. We contacted customer service in which I had to hand over my phone to the dealer so they could explain to the dealer how to cancel and reset our reservation. The dealer never gave us information over the rental, where to drop off, nothing. No paperwork and they didn’t even help hook up the trailer. We had to find it in the parking lot ourselves, hook it up and make sure we were good to go. Who knows if we got the one we were supposed to. This is after or reservation got moved from two different U-Haul locations and spending 2hrs on the road just to get the trailer. Hands down worst experience I’ve encountered renting absolutely anything in my life. Would take miracle for me to ever rent from U-Haul again
Cody C
L&M Gas And Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boone, IA 50036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Easy and fast-
CHRISTINE RThe reservation and pick-up process was easy. The gentlemen assisted us in making sure that everything was hooked up properly. He was professional and friendly.
GABRIEL MN/A
CHET JThe person who handles U-Haul is not always present and other employees have not been trained to do the paperwork. More than one person should be able to do that.
david m