I had submitted an order for a 20’ truck for my move. Upon arrival to the site, the 20’ truck was full of couch cushions and unavailable for use. I had to wait 45 minutes and ended up with a 15’ truck, which was barely big enough for my move. Extremely unprofessional. Highly unlikely to return to this location.
Nadeen N
The Mail Box Store Of Boonton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boonton, NJ 07005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Pick-up/location and the truck were awesome. Hired labor never showed up. Absolutely horrible part of the overall rental experience.
Brian CGave away my u-haul reservation 30 minutes before I got there because I didnt answer his phone call then the location got the mileage and fuel level incorrect and overcharged me. Your customer service center fixed everything.
MARK CThe truck was in perfect condition. The store owners and help were extremely helpful and very professional. They were incredible to work with. I had a great experience.
JERROLD LRe: Boonton, I dropped off the van at approx 2:00pm same day. The one employee said I would he would log it in but turns out, he did not do so until the next day, after I was receiving texts asking when I would drop off the van. I called the U Haul 800 # and spoke to a woman who said this sometime happens, but she will reach out to Boonton to resolve this. I hope I do not get an overcharge that I have to contest. I was so frazzled from my car breaking down the day before that I was tired and did not call the 800 # to let U Haul I just dropped off the car. Seems unneccessary anyway if it is during business hours and working with an employee.
DAVID V