At the time of booking, I was provided with a quote of CAD 119.44, which included an allowance of 150 kilometres. However, upon returning the vehicle, I had only driven approximately 53 kilometres. Despite this, I was charged CAD 110.82. I am concerned about this discrepancy, as the charge appears disproportionately high for only one-third of the quoted kilometre usage. I expected the final amount to reflect the significantly lower distance driven. When I raised this issue at the pickup/drop-off location, I was advised to contact customer support, as they were unable to assist further.
Pullareddy S
Jai & J Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brampton, ON L6Y2R2
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Customer Reviews
- 4.5 Average Customer Rating
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The customer service at Jai and J convenience was great. Very kind and good at explaining all parts of the rental process.
Nathan CEmployee almost gave me a heart attack by selecting that he is giving me the van with full tank but
ABDULJABBAR MThe ease of renting and the staff at the location were amazing
Hsie-Yeh LGreat customer service.
Inderjeet S