The website kept directing me to go to a counter but the location is self service. It took me 40 minutes and two calls with customer service to finally get the keys for the van.
Simbarashe Dzinamarira
HondaCraft
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunnyvale, CA 94086
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Continue to strive for improvement! You guys were great.
JEROME GRAYThis location was great. BUT U-Haul screwed me big time by not having the truck I originally RESERVED with a weeks notice. Then, they wait until the day before I am meant to pick up the truck to tell me it’s not available. This completely ruined my plans and life for the whole day. I had to pay extra fees to my realtor and cleaners in order to adjust my schedule and accommodate the availability of the truck I needed. It should’ve been U-Haul trying to accommodate me not the other way around. Horrible experience and customer service. I will advise everyone I know about my experience with U-Haul and recommend they do not rely on their services because they don’t honor their reservations.
Antonio MendozaI had no information about how to go about retrieving the vehicle ahead of time, needing to upload the app because the website wasn’t loading and then having to retake photos of my drivers license multiple times because it wouldn’t accept it was incredibly frustrating. I would have preferred speaking with someone in person. The location was scary and unhelpful.
Giovanni RhoadsYour app not user friendly.
George Chen