The truck was down the road from the building. That was not communicated. We located the truck, looked near the truck for the key pick up, and it wasn't there. Drove back to the building, located the key pick up location, picked up the key, and then had to go back to the truck. It was stressful. No one is around, it's in the middle of nowhere, it wasn't great.
Justin S
Automotive Specialties Repair & Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brimfield, MA 01010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck I rented had not been cleaned by the previous renter but the guy who rented me the truck swept it out. I'm sorry but I don't remember his name but I did appreciate his effort.
JAMES WThey did not include the furniture blankets which I was charged for. The phone number for the place goes straight to voicemail so I cannot even get a refund.
DANIEL Zmy reservation was for brimfield,ma. when call came in i was told pickup was in plainville,ct. 70 mi. away. told this was common practice if one wasn't available at my location. after over 1 hr. i was able to find vehicle. yes in brimfield,ma. automotive specialties were very accomodating. i should have been told by plainville of change and they should have accomodated me
frank lU-Haul changed my pickup location last minute claiming that they don’t have any trucks left but that is not my issue since I booked my truck a week before in Amherst and instead 1 day before pickup they made me drive all the way to Brimfield. Place was just a patch of land and was super weird and unsafe.
JOOHEE L