Checking in for pick-up was not a good experience. I was not notified in advance that the U-Haul Center would not be open when I arrived to pick up the truck. It was after numerous calls to the customer service center when I was finally told what was required. Several agents were not able to help or just wouldn't go the extra to help me with accessing the truck. I was never told that it was required to download the app in order to obtain the code to the lockbox. The business was closed and locked so I had no access to Wi-Fi and I could not download the app. I had to leave the premises and go to McDonald's to download the app, then come back just to access the key box. Also, the truck I had reserved was partially blocked leaving minimal room to maneuver around other trucks and trailers. I had to physically move a trailer to avoid impact and then I had to move it back. Thanks
MARCIA H
ClearHome Self Storage Coastal
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brunswick, GA 31520
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Customer Reviews
- 4.5 Average Customer Rating
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great staff, very friendly and helpful!
REBECCA CI've already made a complaint. But let me say this one more time. The truck wasn't at location promised to me, called uhaul and lady said pickup was changed and that I received a email informing me of it, well, I never received the email, anyway, went to new location and the place was closed. The app wasn't working because I needed to be inside gate well, like I said, the storage was closed. Talked to Sierra who was a pleasure to talk to for over a hour, finally she gave me the password to get the key, I ordered a hand truck..dolly...but there wasn't one. I came from Savannah Ga to Brunswick Ga for the truck, I had to pay my movers although I couldn't get my refrigerator or stove due to no dolly. That means I have to get another truck from somewhere just to get my items!! I also had to pay 3 extra dollars for going over the mileage but then again I could had made it in miles if I didn't have to go to 2nd place to pickup truck..I was charged for the dolly although I never received it to begin with!!! What has happened to u haul???? I don't think I could ever get another truck from y'all again due to the fact I spent over 500 bucks for truck, dolly, gas, and to pay my movers for just a desk, cat carrier, and 6 dining room chairs!!!! Shame on uhaul!!!
Mary CThere was an actual person during drop off!
Christine FVery helpful and super kind
Brandon N