Absolute nightmare. I called the night before to reserve. They took all my information and credit card over the phone. I was assured that the 20' truck I ordered would be there. When we arrived, we noticed the truck in the lot. While waiting in line inside the store, the cashiers rented the truck to someone else! We watched this while the two "buddies" (your employee & customer) made the transaction- cash, no paperwork, no receipt. We were next in line & were told that they did not have the truck we ordered! Meanwhile we watched the other guy drive away with the truck we had ordered. This location is extremely sketchy. Granted, it is not in the best area of town, but we felt there was illegal activity going on. We will never ever go there again.
JACK K
88 Kings
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buffalo, NY 14204
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Customer Reviews
- 3.0 Average Customer Rating
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Have employees not be on personal calls, and inform customer that they don't have what you asked for and that there was a substitute item given. ( asked for a appliance dolly got a general duty one).
MARYBETH AI was not refunded for my miles
Kaitlyn SOn my way to new york I paid uhaul 286.00 for a 5 day rental..on the way back to Florida same evening for 1219.00. Wow thats a huge difference..THANKS UHAUL
SIERRA ETruck needs to be serviced. Rides extremely rough
MONIQUE K