The site was fine. UHauls policy to allow rentals returned at 1/4 tank leads to the next renter getting screwed on fuel. I have no idea how much fuel I need, so it makes sense to fill the vehicle up. But, if I don't use it down to 1/4 tank, then I'm paying for fuel for the next renter. Just change your policy to what every other rental car company does, renters must return the vehicles full. If you can charge me for fuel for under 1/4 tank, then you can pay back the renters for excess fuel. Terrible policy. Won't rent from Uhaul again, ever.
Catherine H
Mobil 1 Lube Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burlington, IA 52601
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Customer Reviews
- 3.5 Average Customer Rating
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Was charged 20 dollars for fuel when we left the tank at over 1/4 tank and they marked it was at an 1/8 of a tank after putting 35 dollars worth of fuel in the tank while only getting a 20 credit for the state of the tank we got. Definitely got scammed and won't be using U haul next time because of it.
Danielle DWhere they park the trucks on the side of the building means you can’t get a good view of the passenger side of the trucks
STANLEY LUnforunately, the truck I got didn't have a ramp. Other than that, everything was great!!
SHEILA CThey too, we’re very nice and accommodating.
Larry E