I have rented many uhauls before in Memphis, TN where I live and I've never experienced a place like this. It took forever to get the truck. We got there at 9:10a.m, our reservation time was at 9:30 and we didn't leave til 9:55. Their system was "down" and the woman had to call someone else who also took a long time to complete our confirmation. They didn't have the utility dolly that we needed but yet their site said the equipment was available, the price increased with hidden fees that Arkansas put at the end that wasn't noted on our reservation and lastly, when we returned the uhaul a little after 3p.m which was returned 2 hours before our time ended; we didn't even receive a final payment confirmation. The uhaul was suppose to be checked and we waited on an email for hours and it was never sent. Terrible experience we weren't happy at all. Too much hassle, too time consuming and false information was given on the reservation.
Edna M
Mini Mall Storage West Memphis
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Marion, AR 72364
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How U-Haul Reviews Workthe lady that was working was so very friendly!!!! Was nice to see a smile on someone's face!!!!!
Ryan PThe staff are so friendly and knowledgeable.
Mansell TAmazing customer service, Brittany is a awesome amazing store manager, she made sure I had everything I needed for this project.
JERRY TThank you. Everything went fine.
SUNNY W