Truck was very dirty and needed to be swept out and dust removed with an air blower. It looked as if it had been used to move soil. I asked for 12 furniture blankets but when I opened the package I only had 5. Staff don’t seem to care to much about customer service.
Michael A
Neighborhood Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2V1S9
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Customer Reviews
- 2.5 Average Customer Rating
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Make sure you send notification to the customer if location pick up changes due to equipment availability. Where i booked the vehicle and received confirmation was not correct in the system upon arrival at the location. It was changed to another location and the person and I were on phones calls for approx 45 minutes trying to figure out where it was.
Kevin HThis comment is not for the location, it is for the Uhaul itself. You cannot call a client and tell there is no truck available in the city where reservation has been completed 3-4 weeks in advance. you cannot leave for last day to break the news to client that if he/she still needs the truck should drive 5-6h to pick up the truck where clearly client has chosen where is the location that is convenient, and thats why the reservations are completed well way before the actual need for the truck. The message that says Agent will call you a day prior to confirm location, availability and rental tools, should not mean that possibly the pickup can happen more than 10km away from preferred location. i would have made other plans if i knew in advance. Anyways, disappointed and customer service not helpful at all, but for sure will think twice before i go for Uhaul next time, especially for cross states/provincials move
Ermir KThe problem was that I requested one truck for a piece of furniture that I described measurements when requesting and the piece did not fit the truck. I returned the truck and had to pay eventhough did not get the service
Elisia TThe store where I rented the vehicle was poor. The staff knew what they were doing, but kid things and then returning my vehicle the first one wouldn’t even come outside with me too look at the vehicle and then three hours later I get the final invoice for the final And they’ve overcharged me and charged me for the next thing a $19 1999 rental suddenly turns into you know $170 and I use the truck for two hours. I’ve disputed it with my credit card company. I’ve disputed it with U-Haul. I’ve disputed it because this is this crap I mean and charging $1.45 for a kilometer That’s that’s ridiculous.
Kenneth B