Very poor customer service. They tried to blame me for pre existing body damage. When I returned truck they said I can go and will get final receipt shortly via email. However, they didn’t send it even I called them repeatedly. Eventually, they stated that there was a damage that would be investigated by manager who was away. That was a big surprise to me. Luckily, I had taken photos before and after using the truck that I told them but g the they were persistent that this damage was done by me and will be investigated. At that moment I had a party at home but had to leave guests and proceeded to the location and showed them photos. Even that, firstly, the CSR was not convinced. So, I enlarged photos and showed them damage that satisfied them and issued me final receipt. I mentioned them what pain I had leaving all guests at home and dealing with them. There was no apology but repeatedly I was told stereotype answer, “ I understand that” . This made me further upset.
Zahid B
Packaging Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T3J2E9
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Customer Reviews
- 3.5 Average Customer Rating
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Ac is not functioning well. Air flow setting not working. Air only blows to the windshield, even when trying to change the direction. Driver side window doesn't close properly.
Hiteshkumar PSo disorganized, cluttered space, safety hazard and hygiene issue while waiting for service. Short staffed. I will never use this location again.
Thomas WThe guys here are super helpful and friendly. The location has good parking. The only thing I found a bit frustrating was trying to find the actual office to go check in - a big Uhaul sign somewhere would be helpful for finding the office. Was otherwise a good experience and would definitely recommend them to others!
Samantha JThe rates are insane. While I understand that I went 100km… I felt like my $200 for 2 hours could have been of better used. The vehicle was sub par in terms of cleanliness with food particles scattered all over. The cargo area had expired food stench and drove like it was held on with tape! The drop off and pick up area was as busy as an airport with unclear instructions and unmarked parking spaces. The whole experience was terrible. Hired help from Kijiji would have been better in my honest opinion.
Ian P